Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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A newly launched program in Fairfax County, Va., is offering small businesses technical assistance in a range of areas, helping them enhance their website, e-commerce capabilities, digital presence, and more.
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The new office will broaden and restructure city service options for residents, while also building a collaborative team to meet government agency IT needs throughout the city. Its work begins officially in the new year.
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Kuldip Mohanty, who has been serving as the state’s CIO since February, is using his substantial private-sector experience to guide how NDIT serves its agency customers and constituents.
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The city has announced the testing of a new video-based system that will allow all 20 council representatives to interact with the public. The six-month pilot will cost $12,000.
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One of the benefits platform’s newest hires — a Granicus veteran — talks about how the company is trying to improve government disbursements. Web design and agency partnerships are among the important tools.
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As experts recently discussed at Code for America’s FormFest 2023 event, the digitization of government forms and processes can create more equitable access to government services for constituents.
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Facebook. TikTok. X. In a year that saw major upheaval across popular social platforms, are these sites still viable options for delivering vital public information?
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How do some agencies create apps residents like to use? The minds behind some of the highest-rated 311 apps share best practices and recommendations to improve performance and citizen experience.
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The new product embeds in Microsoft 365 and can save officials from labor-intensive work to save minutes, correspondence and other documents. Other companies, too, have found opportunity in this gov tech niche.
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Edinger, the former CIO of the city and county of Denver, shared his priorities as he takes over from outgoing CIO Anthony Neal-Graves. He said special attention will be paid to empowering staff and process improvement.
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The app, dubbed MySCCounty+, allows residents to purchase and store digital permits and other credentials on their electronic devices. The app builds off of an earlier iteration that was launched in 2015.
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A new brief from the National Association of State Chief Information Officers underlines the importance of and reason for having a position dedicated to statewide digital accessibility coordination.
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Officials with the county said the launch of a new 3D zoning software system will make it easier for residents and developers to navigate development codes and land use information.
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PayIt sells payments, licensing and outdoor permitting tech, and recently raised $90 million. Nieto talks about how the company intends to grow in 2024, and what his experience helping to lead Accela taught him.
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Acquia, which helps businesses build digital tools, is buying the platform, which is meant to make online experiences better for people with disabilities. CivicPlus will still serve local clients interested in Monsido.
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The North Carolina Department of Environmental Quality recently integrated an online application feature into its comprehensive digital hub, consolidating records, data, mapping tools and permitting into one location.
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The state of Pennsylvania has announced the addition of select resources to the electronic Power Library, providing constituents with tools to learn new languages, learn about their heritage and more.
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Solano County is looking to combine offices to assist county property owners through backlogs, tests and delays that have come with the rollout of the county's new property tax system.
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