Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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A recent study found that formality in government communications increases engagement, but does this idea contradict the best practice of using plain language to make government more accessible?
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Dallas is the first city in the state to offer access to a new, free smartphone app that promises it blocks criminal threats. The app works from any smartphone and users don’t have to live or work in the city.
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The state will now offer constituents a digital tool to help people who are blind or have low vision navigate physical government locations and digital services in an effort to improve accessibility.
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Ohio digital inclusion advocates are working hard to make sure that rural communities in the state have the best weapon for getting high-speed Internet — communities that know Internet matters.
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National mapping efforts that compile environmental data offer a resource that can be used by government agencies of different levels to help them make data-informed planning and response decisions.
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Users who have a case in any of the six participating counties in the state can sign up for a free service that sends text message reminders in advance of court hearings and fine payment due dates.
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Dallas Area Rapid Transit riders in designated GoLink zones can now access Uber, hail rides and pay for their fare within the GoPass app. This isn’t the agency’s first time partnering with the ridesharing company.
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Transparency, efficiency and citizen input are among the main ideals of the post-pandemic government landscape. Dashboard technology offers a way to do that but must overcome historical challenges.
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The city of El Paso, Texas, has partnered with the private sector to create the Economic Snapshot Dashboard, a data visualization that will paint a picture of the city’s economy as it grows and adapts.
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The city of Philadelphia has launched an interactive dashboard to make the city’s campaign finance data available and accessible to members of the public, the media, researchers and candidates.
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The city of Hoboken recently adopted a new platform that allows its residents to get information, make reservations and interact with the city around a variety of recreational offerings.
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Phoenix Public Works has added new technology to its composting facility to divert waste from the landfill to expand capacity in preparation for the Super Bowl and other events happening this weekend.
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CitizenKey, which began development last year, is built on the ServiceNow platform and can be used by small cities and larger public agencies. It is designed to meet the demand for more government digital services.
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The Michigan Department of Health and Human Services adopted a mobile application from Royal Philips to provide pregnant and postpartum Michiganders access to information and personalized content.
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The City Council has approved the allocation of $4 million to fix the ailing 311 system. The new system will require vendors to offer a mobile application and the ability to create reports based on the calls being received.
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During a panel discussion on the subject of data management, state data experts discussed the importance of intentionally obtaining data to inform decision-making and tell a story to those who use it.
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Rural parts of the state are seeing 24/7 book vending machines in places like city halls. The machines are meant to bridge the gap for areas not populated enough for a full-time library.
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The chief customer experience officer would work to uncover causes of pain points and help make government services more accessible. The consolidated ID effort, meanwhile, will be aimed at stopping account fraud.
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