Government Experience
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With the Ohio city pursuing major redevelopment, officials have launched an online permitting portal they hope will ease that effort. Cleveland’s building director explains what’s happening — and what comes next. -
The debut of the new website, PermitSF, comes after four months of development work with OpenGov. It reflects the growth of online permitting in governments across the country — a trend supported by AI.
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In 2025, the state launched its Frontier Stable Token and advanced system modernization; in 2026, the IT team will build on that foundation to leverage technologies like AI while building trust.
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Not a cyber attack, the “internal service degradation” on Cloudflare’s network interrupted online operations for several states, municipalities and regional transit, health and human services organizations.
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Staff from the Southern California city, from Fairfield, Calif., and South Bend, Ind., examined the reasons why technology projects were unsuccessful at the recent GovAI Coalition Summit.
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As states get ready for federal accessibility compliance, the National Association of State Chief Information Officers has released a step-by-step guide to ensure access is part of purchasing, too.
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Boston’s new 311 system replaces one that could no longer deliver on the city’s needs. The no-code platform leverages AI to help officials be more efficient and agile as these needs evolve.
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The county, which is home to Chicago, has partnered with AidKit to issue $1,000 cash grants to homeowners there who are facing sharp property tax increases.
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AI can streamline how government serves residents, but automating bad processes only accelerates frustration. Here's why fixing policies is the first step to successful AI in customer service.
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By investing in streamlined technology tools and taking a collaborative approach to working with the development community, San Antonio's permitting and inspections process has better outcomes for staff and residents.
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Glitches with new ballot tabulators delayed the vote counting in some of the most closely watched and contested local elections across the state of Connecticut this week.
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Los Angeles County is using new technology in its L.A. Found program, which aims to help the county find people with Alzheimer’s, autism, dementia, or other cognitive conditions who may wander.
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The company helps governments provide resident services and handle associated payments, including such areas as parks and recreation. As Kaizen grows, its financial backers include giants of technology investment.
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Rather than the more common text-based chatbot, Amarillo, Texas, employs Emma, an AI-powered digital assistant designed to resemble its community. Officials said it has saved the city more than $1 million since launch.
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The state has created a modernized process for getting regulations, economic impact statements and environmental benefit statements published to its administrative regulation website and to the Kansas Register.
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With ChatGPT now allowing for payments within its interface, the potential for governments is huge. But the possibility comes with major questions around trust, data governance and system architecture.
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The deal promises to bring new capabilities to the 7,000 public agencies Granicus serves. Its CEO offers his insights about this latest acquisition for one of the largest tech vendors serving state and local government.
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The North Dakota Information Technology Department uses a steering committee together with an internal dashboard to prioritize modernization decisions in a transparent, easy-to-track way.
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The Colorado Office of Information Technology empowers government accessibility through its Technology Accessibility Program, which includes initiatives such as the Lived Experiences Library.
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SponsoredThe Department of Justice’s new ADA rule is forcing agencies to rethink decades of public documents — and use technology to quickly modernize compliance and public access.
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Chief Information Officer Brandon Ragle on how he helped pivot the state's Department of Innovation and Technology to a service-minded organization, with customers at the center.
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