Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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When Santa Monica CIO Joseph Cevetello started with the city in 2016, many of the services offered to residents happened on paper. Now, the city is moving more of its services online, cutting staff time and expense.
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The Maryland Judiciary’s E-rent Pilot Program in Baltimore County enables landlords to electronically file failure-to-pay-rent complaints. This pilot is the latest step in Maryland's court digitization efforts.
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Local and state governments are required to run public notices — often in print — about zoning changes, foreclosures, hearings and other actions. Column wants to update that process while adding value to public data.
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Twilio, a services provider with public- and private-sector clients, says some customers’ data was breached after employees fell for social engineering ploys. The firm hasn’t shared if government clients were impacted.
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The new system, called Patron Point, will allow the county library system to improve communication with patrons about news and events and is being implemented across all seven branches.
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The company, now about nine years old, received more than $100 million just a few years ago, and has been signing large state and local contracts rapidly. Now it's got another $90 million to support its expansion.
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Residents in the Southern California city will get to experience an underground stormwater project in an augmented reality experience designed to give them a better understanding of both the project and area.
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An unemployment system dating back to the 1990s, coupled with procedural failings and a surging jobless rate in the spring and summer of 2020, is behind the latest critical audit of the Oregon Employment Department.
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The newly announced Equity Through Data and Privacy Program in San Jose, Calif., will use government data and analytics to better serve residents through an equity-based, accountability-driven approach.
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Two recent department website redesigns — the San Diego Police Department and Homelessness Strategies and Solutions Department — were aimed at improving the user experience and access to critical service information.
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The Department of Health and Human Resources and the Department of Motor Vehicles were among the state government agencies affected by the system outage. Issues with the mainframe began Tuesday.
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The 4-year-old startup builds “connectors” to help tech from companies such as Accela and Laserfiche work better together — and it sees the new capital as a way to bring more companies and customers on board.
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The Ashtabula County Recorder's Office recently unveiled a new system that allows residents to submit documents to be recorded digitally, avoiding postage or an in-person trip to Jefferson.
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Mayor Ras J. Baraka has announced the launch of a website meant to help residents locate affordable housing options. The tool is part of the administration’s long-term goals related to equity in the city.
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The 739 new kiosks will allow for free wireless Internet service, quicker connections and free phone calls, along with several other features. They will be installed in neighborhoods without access to reliable Internet service.
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The city of Paterson, N.J., has partnered with Quickbase to expand a technology solution that will help those suffering with opioid addiction get access to medication-assisted treatment when and where they need it.
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The Frederick County, Md., Police Department has launched a new online reporting system that allows residents to file non-violent, non-emergency reports from their smartphone or computer.
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The city of Terrell Hills, Texas, has a new smartphone app that allows residents to find information about city services while also serving as an alert system for emergency events and other important service changes.
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