Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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Earlier this month during the omicron variant surge, Georgia’s COVID-19 dashboard didn’t have up-to-date infection data because of aging legacy infrastructure that wasn’t built to handle millions of data points.
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If the Oregon cities of Astoria and Seaside decided to consolidate their emergency dispatch centers into one countywide center, challenges like interoperability and staff shortages could finally be addressed.
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Texas has refused to modernize and create an online voter registration system. As a result, communities across the state have less accurate voter rolls, and taxpayer money is wasted on paper.
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Pembroke Pines is yet another South Florida city that has fallen victim to a ransomware attack. The attack briefly knocked the city's systems offline, but it remains unknown if any personal data was stolen.
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The state of Michigan has launched 19 new agency websites and will continue to launch additional sites in the coming months. The effort replaces the state's 20-year-old content management system.
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The Indiana Management Performance Hub has played a key role in the state’s data-driven pandemic response strategy, as well as helping the state center data in its overall approach to governing.
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People who use the IRS digital portal will need to be prepared starting in the summer to submit a live video selfie and various documentation to make and view payments and access tax records.
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The Maryland Department of Health said a ransomware attack is what disrupted its systems and services last month. Although officials didn't state much about the attack, they said the ransom wasn't paid.
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The San Francisco Department of Public Health was forced to shut down six COVID-19 testing sites early due to a software glitch that crippled both patient registration and sample collection.
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The recently proposed legislation would require an update of the state’s websites, implementation of modern customer service experiences and a transition from paper processes to more intuitive digital formats.
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The state of New Mexico built a cloud-based platform during the pandemic to support the Department of Finance and Administration’s management of grants and funds from the emergency rental assistance program.
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The emergency radio system in Delaware County, Pa., has been hijacked multiple times in recent years. The system, which was put in place during the 1970s, is overdue for a $50 million upgrade.
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The latest surge in COVID-19 cases has put a big strain on both public safety and health services in San Francisco. As a result, officials only want residents to call 911 if there’s a clear life-threatening emergency.
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Plus, Iowa awards more than $200 million in federal broadband grant funding to rural communities; New York City puts out the call for Open Data Week civic tech programming proposals; and more.
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After five years of leading improvements to resident, business and visitor digital experience for the city and county of San Francisco, Carrie Bishop has announced plans to depart from the position March 4.
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Thousands of Ohio residents wait to see if they must pay back unemployment benefits that the Ohio Department of Job and Family Services mistakenly gave them. So far, the state has waived $72.1 million in overpayments.
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One expert calls Log4j “maybe the vulnerability of the decade.” Governments and private organizations alike are trying to quickly patch the vulnerability, which has attracted hackers associated with nation-states.
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Honolulu’s public transportation officials have their hands full with the task of bringing back myriad digital services that were lost after a Dec. 9 ransomware attack. An investigation into the attack continues.
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