Government Experience
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While mobile IDs promise new access for people with disabilities, a "one ID, one device" model and accessibility failures threaten to exacerbate the digital divide, according to experts in the field. -
States are rolling out internationally accepted mobile driver's licenses — but who's using them? A Government Technology investigation finds the adoption rates for many states are in the single digits.
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The city of more than 100,000 is vying for a digital innovation grant for a project involving the use of artificial intelligence to modernize the permitting process. Work would begin in September if it receives the funding.
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As detailed in a 116-page newly released strategy, city officials in New York City are looking to proactively build ethics into machine learning and AI usage as the technologies become vital pieces of everyday life.
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During the second week of the federal Annual National Cybersecurity Summit, experts shared their thoughts on the roles of states and federal agencies when it comes to dealing with cyber attacks within state borders.
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Plus, the Federal Communications Commission has committed an additional $1 billion to the Emergency Connectivity Fund program, California looks to improve its procurement processes for tech services, and more.
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Gov. Mike Parson intends to prosecute the St. Louis Post-Dispatch after the newspaper published a report detailing how Social Security numbers could be easily accessed through a state agency website.
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Veteran public chief information officer Bill Kehoe wants to grow and streamline the citizen experience to match what they get in the private sector while also trying to get everyone connected.
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The Department of Homeland Security’s Family Reunification Task Force launched a website called together.gov that aims to help reunite families separated by the U.S. government at the U.S.-Mexico border.
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Most state CIOs expect remote work to continue and for digital services to keep proliferating. That introduces a host of shifting priorities, including a renewed need for cybersecurity enhancements and identity tools.
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A new SMS chatbot launched by the Mayor's Office of Food Access aims to help connect residents to resources that can help combat food insecurity. The tool is part of Boston's larger food access agenda.
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The COVID-19 pandemic forced government organizations to explore newer creative avenues to engagement with the community, taking meetings and other events out of conference rooms, and interacting with more community members.
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The Pennsylvania Department of Labor and Industry recently launched SkillUp PA, a free virtual job training program that offers online training to bolster the commonwealth’s information technology workforce.
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To address racial and ethnic disparities, Massachusetts lawmakers are considering reducing Massachusetts Bay Transportation Authority fares and shoring up Internet infrastructure with American Rescue Plan Act funds.
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Officials in Pottawatomie County, Kan., negotiated a much-reduced ransom with the criminals behind a cyber attack that took the county's computer systems offline for close to two weeks.
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With residents clamoring for services and information, many agencies turned to chatbots during the pandemic. But aside from simply gaining momentum in adoption, it seems government use of the technology is also maturing.
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The city of Aurora, Ill., partnered with KnowBe4 to develop a free online Internet security course for its residents. The course contains eight different lessons and is in response to the new norm of remote work.
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Los Angeles County court officials discussed what they learned while launching hybrid court sessions during the pandemic, including outfitting courtrooms, comparing commercial and custom platforms and supporting participants.
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Incompatibility between new software and old meters led to higher water and sewer bills for residents of Akron, Ohio. The city had planned to install new smart meters, but the U.S. chip shortage has stalled progress.
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After last year’s worldwide protests in the wake of high-profile racial injustice within U.S. policing, community leaders have prioritized equity. And within that, an increasing number of cities are turning to tech.
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Courts around the country got creative during the pandemic, moving clerks’ support onto Zoom, offering self-serve hearing scheduling on Doodle and taking judges and court sessions on the road, and the river.
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