Government Experience
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The executive order directs the Government Operations Agency to work with two state departments in areas including enhancing customer experience. The council, the California Breakthrough Project, had its first meeting in June. -
As the Americans with Disabilities Act turns 35 this month, states are conducting surveys to better understand the experiences of people with disabilities as well as the size and makeup of their disability populations.
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A bill signed by the state’s governor on Wednesday calls for the creation of digital driver’s licenses and other forms of identification. The state joins a growing club that has embraced digital IDs.
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A new study focusing on police conduct reviewed 500 body camera videos from the Newtown Police Department in Connecticut. The researcher, a former officer, says body cams are "essential."
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Now a responsive web app, Texas by Texas will soon be available to download in app stores, featuring a single login to access a variety of government services. And CIO Amanda Crawford says there’s more to come.
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Technology leaders from Connecticut, Minnesota and Vermont shared their approaches to digital service delivery and developing those services “in a way that brings people in.”
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As detailed in a 116-page newly released strategy, city officials in New York City are looking to proactively build ethics into machine learning and AI usage as the technologies become vital pieces of everyday life.
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During the second week of the federal Annual National Cybersecurity Summit, experts shared their thoughts on the roles of states and federal agencies when it comes to dealing with cyber attacks within state borders.
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Plus, the Federal Communications Commission has committed an additional $1 billion to the Emergency Connectivity Fund program, California looks to improve its procurement processes for tech services, and more.
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Gov. Mike Parson intends to prosecute the St. Louis Post-Dispatch after the newspaper published a report detailing how Social Security numbers could be easily accessed through a state agency website.
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Veteran public chief information officer Bill Kehoe wants to grow and streamline the citizen experience to match what they get in the private sector while also trying to get everyone connected.
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The Department of Homeland Security’s Family Reunification Task Force launched a website called together.gov that aims to help reunite families separated by the U.S. government at the U.S.-Mexico border.
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Most state CIOs expect remote work to continue and for digital services to keep proliferating. That introduces a host of shifting priorities, including a renewed need for cybersecurity enhancements and identity tools.
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A new SMS chatbot launched by the Mayor's Office of Food Access aims to help connect residents to resources that can help combat food insecurity. The tool is part of Boston's larger food access agenda.
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The COVID-19 pandemic forced government organizations to explore newer creative avenues to engagement with the community, taking meetings and other events out of conference rooms, and interacting with more community members.
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The Pennsylvania Department of Labor and Industry recently launched SkillUp PA, a free virtual job training program that offers online training to bolster the commonwealth’s information technology workforce.
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To address racial and ethnic disparities, Massachusetts lawmakers are considering reducing Massachusetts Bay Transportation Authority fares and shoring up Internet infrastructure with American Rescue Plan Act funds.
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Officials in Pottawatomie County, Kan., negotiated a much-reduced ransom with the criminals behind a cyber attack that took the county's computer systems offline for close to two weeks.
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With residents clamoring for services and information, many agencies turned to chatbots during the pandemic. But aside from simply gaining momentum in adoption, it seems government use of the technology is also maturing.
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The city of Aurora, Ill., partnered with KnowBe4 to develop a free online Internet security course for its residents. The course contains eight different lessons and is in response to the new norm of remote work.
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Los Angeles County court officials discussed what they learned while launching hybrid court sessions during the pandemic, including outfitting courtrooms, comparing commercial and custom platforms and supporting participants.
