Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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Cities both in the U.S. and around the world are taking a forward-thinking digital approach to government experience, using automation and data analytics to better engage with residents and predict their needs.
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The Upstate New York city will spend more than $530,000 in federal stimulus money to upgrade its Microsoft software for city workers. The Common Council approved the plan Monday after months of delay.
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MaineHealth and Hannaford, two of Maine's largest employers, have been affected by a ransomware attack on Kronos, a human resources firm that helps companies manage payrolls and track employee attendance.
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Maryland health officials haven't been able to report COVID-19 case data ever since the occurrence of a cybersecurity breach more than a week ago. It's currently unknown when the data reporting can resume.
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Mark Wong, CIO of Honolulu, Hawaii, said all computer networks operated by the city and county are safe, despite a recent ransomware attack that compromised public transit services and other organizations.
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After more than three decades of serving the state of New York in various information security roles, state Chief Information Security Officer Karen Sorady is leaving her post for retirement.
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Greenland, N.H., is holding a special election where voters will decide whether to ban the use of voting machines. Many state and local officials believe there are no demonstrable issues with the machines.
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Bloomberg Philanthropies awarded 10 more U.S. cities with What Works Cities Certifications for their use of data and evidence to inform decision-making. The total number of U.S. cities certified since 2017 is now 50.
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The New York Department of Motor Vehicles’ online driver permit testing system has been restarted despite concerns over cheating and false ID documents raised by county clerks and other staff.
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City Hall in New York City claimed that NYPD would no longer employ a controversial company that creates “virtual mugshots” for investigations, but the law enforcement agency has done so in recent months.
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In dozens of cases, the Oregon Emergency Rental Assistance Program has sent checks to the wrong landlords. Glitches in the state's central application system appear to be the reason for the errors.
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Avoiding the term "passport," Gov. Ned Lamont indicated Connecticut will roll out a digital health card for providing proof of COVID-19 vaccination. Lamont has said local communities should determine safety measures.
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Seven months ago, the Colorado Supreme Court ruled that court records may not be hidden unless an explanation is given. The new regulation hasn't stopped some judges from keeping records out of public view.
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The Summit County Common Pleas Court is going to install four kiosks that will allow jurors to conveniently check in to court and modernize its software so that potential jurors can upload documentation online.
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A Pittsburgh city staffer took it upon himself and his dog, Porter, to map the city’s recreation areas on their daily walks. With a GPS unit in tow, the pair created an open data portal residents can use to find trails.
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New Jersey Gov. Phil Murphy is seeking proposals from companies for a transit system that would feature all-electric autonomous mini buses that citizens can call for via an app or city kiosk.
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Last weekend, the Maryland Department of Health took its website offline after cyber criminals attacked the site. The site has been restored since, and officials say no data was stolen.
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A former chief procurement officer has raised $10 million in venture capital to expand Procurated, his online government vendor review platform, which asks state and local staff to rate services from private contractors.
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