Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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Gov. Mike Parson intends to prosecute the St. Louis Post-Dispatch after the newspaper published a report detailing how Social Security numbers could be easily accessed through a state agency website.
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Veteran public chief information officer Bill Kehoe wants to grow and streamline the citizen experience to match what they get in the private sector while also trying to get everyone connected.
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The Department of Homeland Security’s Family Reunification Task Force launched a website called together.gov that aims to help reunite families separated by the U.S. government at the U.S.-Mexico border.
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Most state CIOs expect remote work to continue and for digital services to keep proliferating. That introduces a host of shifting priorities, including a renewed need for cybersecurity enhancements and identity tools.
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A new SMS chatbot launched by the Mayor's Office of Food Access aims to help connect residents to resources that can help combat food insecurity. The tool is part of Boston's larger food access agenda.
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The COVID-19 pandemic forced government organizations to explore newer creative avenues to engagement with the community, taking meetings and other events out of conference rooms, and interacting with more community members.
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The Pennsylvania Department of Labor and Industry recently launched SkillUp PA, a free virtual job training program that offers online training to bolster the commonwealth’s information technology workforce.
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To address racial and ethnic disparities, Massachusetts lawmakers are considering reducing Massachusetts Bay Transportation Authority fares and shoring up Internet infrastructure with American Rescue Plan Act funds.
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Officials in Pottawatomie County, Kan., negotiated a much-reduced ransom with the criminals behind a cyber attack that took the county's computer systems offline for close to two weeks.
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With residents clamoring for services and information, many agencies turned to chatbots during the pandemic. But aside from simply gaining momentum in adoption, it seems government use of the technology is also maturing.
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The city of Aurora, Ill., partnered with KnowBe4 to develop a free online Internet security course for its residents. The course contains eight different lessons and is in response to the new norm of remote work.
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Los Angeles County court officials discussed what they learned while launching hybrid court sessions during the pandemic, including outfitting courtrooms, comparing commercial and custom platforms and supporting participants.
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Incompatibility between new software and old meters led to higher water and sewer bills for residents of Akron, Ohio. The city had planned to install new smart meters, but the U.S. chip shortage has stalled progress.
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After last year’s worldwide protests in the wake of high-profile racial injustice within U.S. policing, community leaders have prioritized equity. And within that, an increasing number of cities are turning to tech.
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Courts around the country got creative during the pandemic, moving clerks’ support onto Zoom, offering self-serve hearing scheduling on Doodle and taking judges and court sessions on the road, and the river.
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The Louisiana Office of Motor Vehicles has adopted new technology to better manage the flow of customers and transactions through its offices in the midst of the disruptive COVID-19 pandemic.
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Bandwidth, a popular voice over Internet protocol (VoIP) company based in Raleigh, N.C., has dealt with outages over the last few days due to a distributed denial-of-service (DDoS) attack.
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As part of a $500,000 pilot program, Sacramento, Calif., will install 100 air quality monitors in low-income neighborhoods and communities of color. Such areas tend to have worse air quality than their counterparts.
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