Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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Research has shown that the Citi Bike bike-share program in New York City is predominantly used by men. How can local areas ensure a public transit system serves everyone? Experts weigh in.
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Naperville, Ill., rolled out a text-to-911 option this week. Officials advise citizens to only use the service if a phone call can't be made. No pictures or videos can be delivered with the service at this time.
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A survey of transit riders illustrates some of their concerns around the cleanliness of vehicles, on-time performance and the technology that seeks to improve engagement and the overall experience.
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Chicago and its technology partner CityBase have expanded a program offering payment kiosks throughout the city. The devices are strategically positioned to allow safe and easy access to services 24/7.
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From May 2016 to March 2020, Maryland has overcharged drivers in the thousands via its cashless tolling system, according to a legislative audit. The state now exclusively uses cashless tolling.
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The Alaska Department of Health and Social Services said yesterday that the personal data of most Alaskans could have been compromised by a May cyber attack. In response, the state is offering free credit monitoring.
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The move will offer local governments tools to make it faster and easier to review project plans. It will also give the startup Symbium access to one of the largest user bases in gov tech — Accela’s.
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The New Hampshire Department of Revenue Administration's online tax collection portal is complete, allowing users to file most of their taxes electronically and schedule automated payments.
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In an exclusive interview, CEO Mark Hynes talks about what’s next for his company during this busy time for gov tech vendors, and what it takes to achieve scale. He also explains what that means for public agencies.
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Calif. Gov. Gavin Newsom will soon review a variety of bills aiming to improve the state's unemployment insurance system, which has come under fire for slowness, fraud and poor management.
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Ongoing efforts to automate manual processes are underway in the city with the end goal of making government more responsive, efficient and mobile. Citizen programmers and developers are helping this along.
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Thanks to a program created by the Alachua County Library District in Florida, library cardholders can check out Wi-Fi hot spots with no fees. Currently, the district has 200 hot spots that residents can use.
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Plus, the United States Digital Service has named Mina Hsiang to be its third-ever administrator, the Federal Communications Commission has met a new Emergency Broadband Benefit Program milestone, and more.
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Despite recent spikes in COVID-19 cases, some states, such as Georgia, Florida and Nebraska, have scaled back efforts to share relevant health data to the public. Health experts are raising concerns about transparency.
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The move closely follows ArchiveSocial's acquisition of NextRequest, meaning the combined company now covers social media communications, websites and public records requests in one organization.
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The latest acquisition in government technology could help agencies better fulfill records requests from citizens and others. Those requests have increased significantly during the pandemic.
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The COVID-19 pandemic heightened the need to address the digital divide in the Los Angeles area. However, it also led to funding and collaboration opportunities for government agencies to combat the issue.
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Dane County is growing faster than any other county in Wisconsin, so its transportation network has to change to accommodate demands. Transportation planners have released a map for residents to provide input.
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