Government Experience
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Federal agencies are requesting access to state and local government data for immigration enforcement purposes. Some experts argue this could impact public trust, but protections can be implemented. -
As parents race to get their children into summer camp, a park district in Colorado is using tools from Rec to bring more mobile stability to the process. A park executive and Rec CEO discuss what’s happening.
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Senate Bill 707 mandates that larger cities and counties provide options for remote participation in public meetings by July 1, among other requirements related to translation and teleconferencing for elected officials.
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In a new "Predicting Our Future" podcast, entrepreneur Andrew Weinreich looks at voting via the Internet and the two essential questions that remain unanswered: whether more people will vote and what the risks are.
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Turning 311 from a hotline into a platform for citizen engagement and customer service is not simple but cities are proving it can be done.
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Data from the Digital Cities and Counties Surveys reveals that governments are either investing in or planning to deploy CRM systems.
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Every service request — by phone, mobile app or Boston’s Web portal — becomes a piece of data that can be used to track the city’s performance.
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While cloud doesn’t provide a huge price break compared to traditional 311 solutions, it does give cities flexibility, including the ability to set up and launch 311 quickly.
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The days when cities offered a three-digit hotline service have been eclipsed by what might be called the Amazon era, where customer service is paramount.
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In the first month and a half of 2016, alerts set up on the monitoring software went off at least 146 times, but none of the alerts documented over that six-week time span contained any hint of criminal activity.
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With nearly six months under her belt, Jones also talked to us about chatbots and artificial intelligence in government.
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The center seeks to provide a comfortable coffee shop experience for the Russell neighborhood, where residents often lack access to high-speed Internet.
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One opponent says that a bill to prohibit internet service providers from selling or sharing customers’ personal data, especially online browsing and search histories, is unnecessary.
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The toolkit is under public domain and includes tips, a website and scorecards.
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The announcement comes on the heels of an FBI investigation that included the serving of federal search warrants at three massage businesses in Joplin in late January.
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The agency used social media and drone technology as floodwaters threatened Beulah Valley after a quick-hitting rain and hailstorm.
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State law forbids two or more members of an elected or appointed board from discussing matters that may come before them for action outside of a public meeting that has been announced in advance.
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Beaver may enact a social media policy that would govern when and what borough employees can share on social media.
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Ajit Pai's light-touch regulations have garnered significant, and often colorful, backlash.
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New site stands to make process easier for both applicants and state workers reviewing applications.
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Stockton police released photos on social media of a man suspected of stealing more than five parking meters Monday and asked the public for information that may lead to an arrest.
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