Government Experience
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Work on the new portal began in 2023, with the next phase scheduled for 2026. Nevada joins other states in setting up such portals for a variety of tasks, including accessing services such as unemployment benefits. -
The federal government’s now-defunct United States Digital Service has served as an inspiration for states that are increasingly putting human experience at the center of their tech projects.
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The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.
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Officials in Austin, Texas, received a racially targeted public comment during a recent City Council meeting, generated by artificial intelligence. They are now working to ensure this time is reserved for actual constituents.
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The report examines how the once-beleaguered state Department of Motor Vehicles has, under the leadership since 2019 of Director Steve Gordon, transformed many processes, migrated transactions online and eased public interactions.
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The local government will migrate to Civic Plus next year, after county commissioners voted to spend more than $20,000 to do so. The county’s existing offering was bought out and officials decided to look elsewhere, querying other counties to learn what they used.
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SponsoredWhy AI and ML are fundamental to protecting government services and improving user experience.
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The social media network has been the coolest kid in school since the election, with some big public agencies joining. But they must consider emergency management, tech and even fraud before befriending the rising star.
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The new three-year technology road map will serve state government as a whole. It builds on the work of a previous plan, Vision 2023, said state CIO Liana Bailey-Crimmins, director of the California Department of Technology.
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The state announced its multiyear Colorado Digital Government Strategic Plan in 2022. Leaders continue bringing it to life, engaging residents and focusing on three key initiatives to offer a simple, secure, fast experience.
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Author Fern Tiger discusses how genuinely connecting with communities before launching projects can drive progress by ensuring feedback is more than surface-level. Tailoring engagement can shape more accurate policies.
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In addition to upskilling and transforming their workforce, IT leaders in government are investing in enterprise technology that can scale for the future.
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City and county officials discussed partnering with community organizations and technologists from Google.org on digital tools to resolve neighborhood issues, during a “Demo Day” webinar hosted by The Opportunity Project for Cities.
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A new state online portal, the Virginia Veterans Network connects veterans, military service members and their families with everything from health care to legal and employment support. The site provides links to hundreds of organizations.
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State CIO Matthew McCarville said he believes the state’s information technology reorganization and modernization efforts have laid the foundation for innovation, capacity building and cost savings.
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State and local governments are moving toward constituent-centric digital services, using new and old tech to introduce new conveniences that simplify customer interactions.
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The Gates Foundation’s Allan Golston outlines a vision for equitable opportunities and the future of the American dream. As the transformative power of generative AI becomes clear, equitable access to education and jobs remains crucial.
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Winning cities in the 2024 Digital Cities Survey are not only modernizing their IT infrastructure — they're investing in digital equity programs, upgrading resident-facing services and prioritizing data security.
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The Virginia Information Technologies Agency is spearheading work to improve the accessibility and usability of state sites. It is providing oversight, tools and resources to other agencies to update their online presence.
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A new language translation solution in Athens-Clarke County, Ga., aims to expand voter access and turnout by residents with limited English proficiency. Ensuring everyone can participate is vital, the county elections director said.
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The permitting and licensing company, based in Canada, bought Camino last year. Now it’s rebranding the company’s permitting and development guide offerings following significant fundraising by Clariti.
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