The Fraud and Recovery Section selected Metastorm's e-Work to manage its investigative activities based on the solution's dynamic Web-based interface and flexibility to integrate with a wide range of external databases. Equally important to the agency were the software's agility and control features -- such as the ability to access real-time case information, create an audit trail, and revise agency processes on an as-needed basis.
"Metastorm e-Work's visual workflow environment enabled OFS to rapidly create an application that automated processes according to the agency's specific needs," stated Ray Pease, assistant director of Fraud and Recovery, Louisiana Department of Social Services. "Critical fraud and investigative processes are now defined, creating tremendous efficiencies, and the processes can be easily changed if needed."
The use of Metastorm's BPM technology has resulted in a shift in the way OFS does business by providing a dependable flow of information between agency management and investigators in the field. The OFS Fraud and Recovery Section core processes are now documented, and its employees have a better understanding of the processes and how their work impacts the agency at large.
With e-Work in place, the agency can now process more cases per investigator, monitor caseload weaknesses to determine which cases are not being worked efficiently and assess its performance against federal standards throughout each month. All of these efficiencies help the Fraud and Recovery Section open and close investigation cases faster, which allows misused funds to be recouped in a shorter period of time and helps ensure that the agency continues to receive critical federal government funding.
