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North Dakota Extends Contract to Provide Relay Services to the Deaf

Relay services enable deaf citizens to make phone calls

North Dakota awarded Sprint a three-year Telecommunications Relay Services (TRS) contract to continue providing assistive communications services to individuals within the state who are deaf or hard of hearing or who have a speech disability. Sprint is responsible for delivering approximately 24,000 minutes of assistive communications services each month.

Sprint Relay is accessible throughout North Dakota by dialing 711 or one of several toll-free numbers. Sprint Relay allows North Dakota citizens who have a speech disability to communicate with hearing persons on the phone through traditional relay services, a process that involves a relay operator serving as an intermediary for phone calls between a deaf user and a hearing party. The TRS operator speaks words typed by a deaf user on a text telephone (TTY) or via the Internet and relays the hearing person's spoken response by typing back to the deaf user.

Sprint Relay Online is also a free service that combines TRS with the ease and ubiquity of the Internet, allowing users to make calls from any PC or Web- enabled Internet device without having to use traditional TTY equipment.

Sprint Video Relay is also available for North Dakota residents and uses a similar process but enables the deaf user to communicate in American Sign Language with the relay operator via a computer equipped with a Web camera instead of typing. This allows for a much more natural sounding conversation with the hearing party.