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SF Hires City's First Chief Digital Services Officer

Carrie Bishop will fill the newly created role that heads up the recently introduced digital services team.

by / February 10, 2017

San Francisco has hired Carrie Bishop, director of London’s FutureGov, as its chief digital services officer, a new position heading up San Francisco’s recently introduced digital services team. 

Bishop announced the news Friday, Feb. 10, via Twitter, along with a call for applicants to join her team. The city of San Francisco announced the formation of its digital services team in June 2016, which is when the opening for this position was posted.

The posting called for a leader to help “lead the city and county of San Francisco into the digital age with the focus on improving the city’s customer service experience.” The team will continue work implementing San Francisco’s Digital Services Strategy, a comprehensive plan aimed at developing digital services and rethinking how municipal government functions in the online space for residents.

According to the job posting, the chief digital services officer will report to the city administrator, who oversees a staff or 2,700 and the $750 million budget of the central General Services Administration, which includes 25 departments, divisions and programs. 

Bishop’s previous venture, FutureGov, was active in both the UK and Australia. There is some overlap between Bishop’s new role and that organization, which vows on its website to improve “the big bad expensive ways of delivering government and replace them with programs and products that are fit for the future, not held back by the past.”

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