The new system will allow dispatchers serving the county surrounding the greater-Seattle metropolitan area, to respond to and manage 9-1-1 calls more efficiently. "We are excited to begin working with Tiburon on this important project," says Ken Rhodes, Technical Support Supervisor for the King County Sheriff's Office. "We need a reliable dispatch system operating on a technologically advanced architecture to meet the increasing needs of the Sheriff's Office and its customer agencies."
The CAD system the county is implementing operates on fully distributed Microsoft Windows workstations, providing server-independent processing of all critical CAD functions and a reliable configuration approaching 100% system availability. Tiburon's distributed solution effectively places a complete desktop CAD system in front of every user and provides automatic and efficient synchronization for each workstation. If any component fails, the system continues to function. Tiburon has successfully deployed this unique system architecture in several city, county, and state-wide public-safety communication centers across the country.
A mobile communications component includes mobile mapping and automatic vehicle location for all units. When a call for service is dispatched from the communications center to a mobile unit, an icon appears on the mobile map highlighting the location of the incident, surrounding incidents and units in the area. Devices installed in the vehicles track the exact location of the vehicle and assist in determining the shortest route to the incident.
