The Michigan Telecommunications Act (Public Act 235 of 2005)directed the MPSC to designate an entity to serve as the state's 2-1-1 coordinating agency. The designated agency is charged with assisting and providing information and resources in implementing 2-1-1 service in the state.
"Michigan 2-1-1," located in Lansing, filed an application on Feb. 16 seeking to be named as the state's 2-1-1 coordinating agency. There are currently eight 2-1-1 call centers covering 24 of the 83 counties.
In approving the application, the MPSC notes that the review and renewal process established in today's order will enable "Michigan 2 1 1" to actively seek long-term funding sources and to more fully develop interdependent relationships with all human service providers within the state.
The Federal Communications Commission (FCC) in July 2000 reserved the 2-1-1 dialing code for community information and referral services. The 2-1-1 code was intended as an easy-to-remember and universally-recognizable number that would enable a critical connection between individuals and families in need and the appropriate community-based organizations and government agencies.
