In June, the FCC gave Vonage, and all Internet-based phone service companies, 120 days to create an E911 system, and provide all of its customers, wherever they are in the U.S., with E911 service. In that amount of time, Vonage worked with local 911 centers, also known as Public Safety Answering Points (PSAPs), across the country to turn on E911 for as many customers as it could. Currently, Vonage says it continues to test and turn up new PSAPs which are VoIP-ready every day and will continue to do so until Vonage customers have access to E911.
In the event Vonage is unable to connect to the 911 system or for customers who are using mobile devices such as Wi-Fi phones or softclients, Vonage offers a national emergency call center which enables customers to get local help when they need it.
