Currently, VBMK receives 65,000 new business registrations each year. When the new system is deployed, VBMK hopes to drive 50 percent of users to online processes to promote increased efficiency while helping reduce the overhead costs associated with manual processing. The new system will help provide a seamless experience for end-users by reducing the need to login to multiple government accounts in order to access sensitive data such as tax information. Without federated SSO, users would be required to maintain a separate account with the Tax Office and potentially numerous other accounts with other government agencies and departments.
The implementation was led by a team from NCS, the ICT arm of the Singapore Telecommunications Group, and SingTel Optus. "We wanted to help create a homogeneous portal environment that the Department of Innovation, Industry and Regional Development (DIIRD) could use to efficiently administer and protect all of VBMK's key applications and services," said Rob Parcell, director southern region, Optus Business. "New users soon will be able to access multiple applications securely via one single Web access point, provided that they have the appropriate authorization to do so. Entrust's experience in large-scale global government initiatives was an important factor in our decision to roll out Entrust security software for single sign-on requirements for VBMK."
