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Joe Cicero spent much of his career in the classroom before joining Microsoft to evangelize the benefits of remote device management for schools. Here he discusses all the new ways schools have found to make tech work.

Biometric authentication technology can secure access to information online. Many people have reservations about biometrics, myths about data usage and the technology.

As municipalities emerge from shutdowns, slowdowns and travel restrictions due to the COVID-19 pandemic, the transportation sector’s role in supporting the recovery is becoming more apparent.

On this week’s episode of “In Case You Missed It,” the crew talks with Google Cloud’s Quinn Chasan about how adopting AI has become easier than many in the public sector realize — and how it’s already helping them.

Longstanding shifts in work and education that accelerated dramatically during the pandemic have changed how communities think about connectivity.

IoT systems with ever-changing attack surfaces are susceptible to various cyber threats. This article explores the security risks inherent with IoT technologies and describes the measures Hayden AI is taking to safeguard its AI-powered mobility solutions.

The lessons from the last two years have taught state and local governments they are long past due for modernization. As agencies look to enact network transformation, they should consider using a framework called “The Five States of Ready” to help them navigate their modernization journey.

The time has come for governments to transform the social services ecosystem through modern, scalable technology that can quickly—and flexibly—deliver urgent assistance to the communities they serve.

Despite the significant potential of artificial intelligence to improve public services, most government organizations have yet to embrace AI, partly due to privacy and ethical concerns. A privacy-by-design approach that builds privacy into the design of AI systems from the start can help ensure these technologies comply with privacy regulations and protect citizens’ data while fostering innovation.

There is more pressure than ever to deploy reliable technology that maintains efficiencies as well as cybersecurity professionals to safeguard organizations. The ever-evolving dynamic threat landscape sees new threats almost every day, making management that much more difficult for organizations.

There has been a lot of news about, and industry speculation on, 5G — some of it on the mark, some of it patently incorrect, while other commentary is directionally correct albeit aspirational. To help end users sift through the noise, this Info Snapshot will focus squarely on the things that 5G uniquely enables by examining what 5G can solve for public safety.

Joe Brazier leads K-12 strategy on Microsoft's worldwide education team. This week he answered the "In Case You Missed It" crew's questions about the changing needs of educators in the wake of COVID-19.

Meet the industry's next trailblazer.

Amidst all the pandemic disruption, 52 percent of Gen Z didn't believe the government had the necessary tools to help them.

The Indiana Bureau of Motor Vehicles develops an omnichannel customer service strategy on the cloud.

Spurred by the pandemic, a new operating model for state and local government leaders has been highlighted and expanded. Hybrid work and its ramifications are transforming the delivery of citizen services and engagement in ways that will accelerate resiliency in government. It will also help the government attract, support and retain the next generation of workers. But what changes will it bring and how can you prepare?

In this Q&A, Dina Ghobashy, senior global strategy lead for education leadership at Microsoft, provides best practices for ensuring device programs make a meaningful difference in improving student outcomes.