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AI systems possess enormous potential for tremendous good and tremendous harm.

Building a strong foundation for digital transformation.

Aurora’s journey highlights how innovative digital solutions can bridge the gap between city officials and their communities. Using the communications capabilities provided under Service Cloud, Aurora not only amplified its engagement but also laid the groundwork for a more connected and responsive city government.

‘Tis the season for the new year’s state CIO priorities, and NASCIO just released its null. Like any holiday gift, sometimes you know what you’re getting and sometimes it’s a surprise. Here’s how we felt after unwrapping the big box of priorities this year.

Higher education institutions may not be doing enough to protect digital identities as they move more academic and administrative services online.

Overseeing everything from state finances and human resources to property, real estate management and construction services, OMES is the backbone of Oklahoma. Spearheading a “whole-of-state” approach to essential services, OMES strives to increase efficiency, reduce financial and administrative overheads, and eliminate the duplication of effort, making it easier for the state’s agencies and affiliates to focus on their core missions.

Now that November is behind us, let’s reflect on the important lessons from CISA’s Critical Infrastructure Security and Resilience Month. This year’s theme — Resolve to be Resilient — reminded us that, as critical infrastructure, state and local agencies must prepare and invest now for the disruptions of tomorrow.

The best education technology providers deliver crucial content and instruction to learners of all ages. The following five EdTech leaders reveal thoughtful, strategic ways to grow individuals’ skills and assist teachers.

Government technology solutions and services should empower state and local agencies to strengthen the communities they serve.

StateRAMP lays groundwork for standardizing cloud security controls

How AI-enhanced observability empowers government IT teams to streamline management in hybrid environments.

Legacy VPNs, once a cornerstone of secure network access, have now become cybersecurity vulnerabilities. Learn why Zero Trust Network Access is the modern solution for secure, high-performance remote access, improving user experience while eliminating risks associated with VPNs.

State and local governments, along with educational institutions, are increasingly adopting AI to harness data for improved decision-making and services. AI's potential, driven by cloud computing and data strategies, is vast—from enhancing public safety to personalizing education. Success hinges on shifting from exploration to implementation, as organizations develop enterprise strategies that integrate AI and cloud technologies.

Public-sector IT departments embarking on modernization efforts can follow these tips to overcome common challenges like resource restraints and staffing issues.

State and local governments are increasingly turning to multicloud environments for flexibility and innovation, but these benefits bring new security challenges. To protect sensitive data and systems, a modern, multifaceted approach using AI-driven tools and Zero Trust strategies is essential for addressing the risks of complex cloud architectures.

In what NASCIO called a historic first, digital government services tied cybersecurity for No. 1 this year.

Covered California delivers health insurance to state residents via the exchange it created in 2012. In 2020, the agency’s consumer-facing platform, CalHEERS, struggled to keep up with a historic spike in enrollments during COVID-19. This forced agency CIO Kevin Cornish to act quickly and decisively. In this Q&A, Cornish explains how the cloud has made his agency’s IT system more responsive and resilient.