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Customer experience is at the top of the agenda for public-sector agencies. The opportunity for radical improvement extends to almost every service that governments deliver. We identify three issues that public-sector transformation efforts can address to keep citizens and their voices at the heart of digital experience.

How will 5G connectivity affect cybersecurity for government agency IT leaders? Find out in this Q&A with Tony Dolezal, public sector 5G and multi-access edge computing (MEC) specialist with Verizon Business.

A national survey shows acceleration in technology investments by 2025, with more placing bets on AI and automation.

In today’s challenging threat environment, government agencies must have a holistic, multifaceted security strategy to increase their cyber resilience.

To engage and retain employees, government agencies must embrace modern digital learning platforms that empower staff to grow their skills.

Learn how investment in IT self-service can help better your user experience when it comes to IT service management and delivery.

The cyber threat intelligence (CTI) team at MS-ISAC observed increased cyber attacks against U.S. state, local, tribal and territorial (SLTT) government organizations. To counter these threats, the Center for Internet Security (CIS) has released MDBR+, a cloud-based secure web gateway service that proactively identifies and blocks network traffic from SLTTs and private hospitals to known malicious websites.

This AI guide for public servants offers 50 curated example prompts to increase efficiency, eliminate manual administrative work, and enhance day-to-day tasks using generative AI technologies like ChatGPT.

State and local governments are facing a wide range of emergencies, from natural disasters to cyber attacks, and the COVID-19 pandemic has reshaped our understanding of emergencies and their response. To adapt to these changing dynamics, governments need to embrace modern tools, technologies and processes for emergency management.

The impact and rate of cyber attacks on government and critical infrastructure IT systems have accelerated over the past several years.

Optum’s John Campbell discusses current challenges for state governments managing avoidable claim denials, the impact on Medicaid providers, and practical strategies for states to proactively improve the process.

A zero-trust approach lets users safely open any email attachment, even if it contains malware.

HP Sure Click Enterprise isolates and protects government agencies from undetectable threats.

Learn how local governments are using self-service to reduce the drain on IT resources, improve communication and provide a better digital experience for citizens.

As the world continues to face unprecedented challenges, constituents look to their governments for help.

For state and local government IT leaders, cloud is no longer an option or a “nice to have” but rather an integral part of any large-scale overhaul of an agency’s IT systems and platforms.

On this week's episode, Optum's Mylynn Tufte and Meta Kreiner discuss with the ICYMI crew how upcoming changes in federal quality measures for Medicaid and CHIP will impact state governments.

How a cloud-based platform is simplifying IT operations and improving the constituent experience.