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Core government business processes often run on enterprise resource planning (ERP) systems that are years or even decades old. To make data-based decisions about migration and reduce risk, forward-looking state and local governments are adopting process mining solutions to analyze ERP business systems such as finance and procurement, human capital management, customer relationship management, IT services management and supplier management.

A quick scan of the null could give the impression that cybersecurity in the government sector is only a concern for the federal government, due to references to federal agencies or because cyber attacks seemingly only originate overseas. Yet this would be misleading.

Business processes that work well for users and streamline internal operations are core goals of digital transformation. Given the complexity of government processes, achieving these goals requires in-depth and ongoing analysis of how well processes work now and how they can be improved to work better. By adopting technology and a process mining program, the agency will be better able to focus on improving operations, adapting to change, and meeting new citizen needs and expectations.

Safe, reliable, efficient and sustainable transportation is critical to the well-being of individuals, communities and the nation’s economy.

The Infrastructure Investment and Jobs Act (IIJA) presents significant opportunities for departments of transportation, public transit agencies, railways, airports and other government organizations that focus on transportation.

We unpack citizen preferences for digitally accessing services to guide local government thought leaders in making more informed, data-driven decisions toward citizen engagement.

Maternal health is a perennial concern. But recent events, including an ongoing infant formula shortage, have shined a brighter light on issues surrounding the health of mothers and their babies.

The Infrastructure Investment and Jobs Act (IIJA) represents a once-in-a-generation investment in the nation’s infrastructure. But this investment isn’t just targeted for physical infrastructure. IIJA also provides billions of dollars in funding to help state and local governments modernize their technology infrastructure. This guide offers steps state and local agencies can take to leverage federal funding not just for physical infrastructure upgrades, but to invest in open, modern and secure cloud-based systems that drive long-term value.

Old technology deployment approaches that take months or years to deliver results won’t work in a new government IT environment where change is constant and agility is everything. In this article, Google Cloud’s Alexis Bonnell, former chief innovation officer for the U.S. Agency for International Development, discusses how agencies can modernize when mission requirements and the technology landscape are evolving at a breakneck pace.

There’s no single solution for escalating cyber threats. But the world’s leading experts on cyber crime focus on three anchors to effective cyber defense: cloud technologies, automation and zero-trust architectures. Find out more in this article.

The world of work has changed forever as the hybrid and fully remote models are here to stay. End users have changed the way they work, but unfortunately, core infrastructure has not changed enough to keep pace.

Tennessee’s Office of Evidence and Impact (OEI) is working with Google Cloud to implement TN DATA (Data Analytics for Transparency and Accountability), an enterprise data analytics platform for evidence-based budgeting and data-driven policy insights. Efforts underway at OEI reflect the growing appeal of using analytics and artificial intelligence to democratize the power of data. Tennessee is one of many states across the U.S. that are driving a cultural shift that’s transforming how government agencies engage and serve the public.

Organizations around the world continue to struggle with whether and how to enable remote work, but the city of Corona isn’t among them.

No-code ITSM software can enable state and local governments to automate processes and provide better self-service options to citizens while reducing the drain on limited resources.

Digital twins have revolutionized the way businesses operate, and now, startups like Hayden AI are exploring new aspects of the groundbreaking technology to transform the way cities are designed and maintained, and ultimately enhance the quality of life for communities.

Organizations are flocking to no-code IT service management solutions to alleviate the administrative burden often shouldered by IT employees. Here are five trends driving no-code ITSM software adoption.

Experts offer insights and guidance for reporting risks in today’s highly distributed world.