Civic Tech

The city is using a tool with artificial intelligence to respond to more than 40 percent of its nonemergency interactions — freeing public safety dispatchers from over 900 hours of talk time to focus on real emergency calls.

The state’s technology department officially opened its Innovation Lab this week — a dedicated space for ethical AI experimentation aimed at advancing public service.

This effort to speed up the Honolulu Department of Planning and Permitting’s ability to process new building permit applications is scheduled to begin next month, city officials say.

Officials affirmed an expanded contract with Alabama Power to add the devices and license plate readers to power poles citywide. A federal grant to upgrade IT systems and cybersecurity will cover early costs.

The link to the payment site, which is currently available from the town's website and Facebook page, allows residents to look up their tax bills from the past three years and pay them digitally.

So-called drone entertainment offers cities like Aspen and Parker a diverting but less flammable option to Fourth of July fireworks displays. The latter may have the “boom factor,” but could also ignite a wildfire.

City officials are building a comprehensive artificial intelligence ecosystem to support economic growth, by incentivizing businesses and enabling experimentation in what they call "the capital of AI."

Ongoing work with Medici Land Governance has yielded a blockchain-enabled tool to aid in property searches and sales. The goal is to ease the transformation of thousands of vacant, abandoned or blighted properties.

Voice, the city's digital survey tool, recently introduced as part of iAccess Life, enables people with mobility issues to share feedback on parking — and gives planners the benefit of their street-level insight.

The Windy City has committed to maintain in-person access to its CityKey ID card program. However, the use of its online application platform is currently not available as officials reassess their processes.

InvoiceCloud’s new offering seeks to allow employees at utilities and other organizations to ask questions in natural language instead of relying on technical support to write queries and build reports.

County Board members voted for public safety items that will stand up new electronic home monitoring services for offenders, and pay for a bomb robot resembling a dog, to be used in perilous situations.

The National League of Cities aims to give its local government members access to CRM and other tools that can help officials keep better track of what constituents want. The deal reflects larger trends in gov tech.

The Shelter Ready app, which officials began quietly rolling out in North County late last year, lets outreach workers reserve emergency beds in the same way that tourists book hotel rooms.

At least three Santa Fe-area organizations are working together to install the camera on Tesuque Peak, where it will send a live feed to a California monitoring center with artificial intelligence to identify wildland blazes.

The city’s police chief has asked that officials approve the purchase of new cameras that would record vehicle license plate numbers on major corridors in city limits. A data sharing policy is in the works.

A survey on resident experience by the National Association of State Technology Directors shows states are making strong progress in advancing public-facing platforms, but momentum on incorporating user feedback is slower.

Gov. Greg Abbott has signed a bill formally creating the Texas Cyber Command at the University of Texas at San Antonio. The bill also calls for creating a digital forensics lab and a cyber threat intelligence center.