Digital Services

To make waiting in line at the DMV a thing of the past, Vermont, Colorado and Nevada are just three states moving systems to the cloud, creating shared services and redesigning customer portals.

The legislation would require state corrections to create a secure digital way to deliver legal mail. If approved, it would eliminate the last paper mail delivered to those incarcerated.

Utah Chief Privacy Officer Christopher Bramwell on the principles of state-endorsed digital identity and why it's crucial for privacy, resilience and personal freedom that governments take up the charge.

The state’s integrated digital approach to providing emergency services in one online location, following this year’s fires, is unprecedented. It is intended, officials said, to serve as an example in future disasters.

Officials will use the money, from the Missouri 911 service board, to improve software and hardware redundancies, and to update GIS systems. The center serves two counties and area first responders.

GEUS, the city-owned utility, has restored its online bill payment system after a cyber attack. The ransomware incident, identified Aug. 5, impacted this and other systems for about a month.

Garrison Coward, the state’s former deputy chief transformation officer, has been elevated to the helm. The role supports cabinet secretaries and agency heads in everything from project management to creating tech solutions.

Louisiana’s capital city is looking for its next top technology exec as CIO Eric Romero prepares to depart. He has served three decades in its IT division and has been its director since 2012.

With its acquisition of tbh, which supports students in need of food and other basic needs, the mental health platform Uwill is expanding beyond therapy and care to include features for food, housing and financial aid.

By integrating its student information system with TuitionEP's payment features, the Nebraska-based software company aims to simplify the digital administration of student records, communications and payments.

An outage has halted automated access to congressional data, raising questions about whether the breakdown stems from a glitch or something more serious. The change came to light on Friday.

The new app gives riders a single tool for trip planning and fare payment across multiple county transit systems. Nearly two weeks since its launch, it has already been downloaded more than 4,000 times.

Commissioners voted to examine cyber vulnerabilities by authorizing probes of the county’s computer network. They’re also exploring installing a new transit ticket kiosk at the county courthouse.

OVERVIEW

The California Prison Industry Authority has wrapped part one of an enterprise resource management refresh. The new system lets incarcerated workers use software they might find upon re-entering the job market.

Oklahoma and Arizona are among the states moving agency call centers to the cloud to shrink the size of their customer queues, expand self-service options and offer multilingual capabilities.

The new third installment in the National Association of State Chief Information Officers’ enterprise architecture series highlights the importance of proactive planning to manage tech evolution in government.

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