Digital Services

States are rolling out internationally accepted mobile driver's licenses — but who's using them? A Government Technology investigation finds the adoption rates for many states are in the single digits.

Value and function are key for the nation’s largest probation department, so far as technology is concerned. Showing solutions can smooth workflows and perform as advertised is essential, the agency’s deputy CIO said.

North Carolina’s PATH NC platform will have features including AI-assisted tools. It will also digitally connect the state’s 100 counties for the first time in such a way, offering exponential change in case handling.

County commissioners approved buying an AI-infused system to help review 911 calls and radio traffic for quality assurance. The new solution will also provide more detailed statistical data than is now available.

Voice, the city's digital survey tool, recently introduced as part of iAccess Life, enables people with mobility issues to share feedback on parking — and gives planners the benefit of their street-level insight.

The first part of a major North Dakota modernization project went live this week. The ND Gateway portal will continue to evolve as the main channel through which businesses can interact with state services.

The Windy City has committed to maintain in-person access to its CityKey ID card program. However, the use of its online application platform is currently not available as officials reassess their processes.

A report released Wednesday reveals insight from government leaders about their data and AI programs. It finds that the demand for the technologies is high, but actual implementation levels are lower.

With the full integration of a new procurement solution, the Southern California city aims to simplify how it makes purchases by increasing automation and data analytics capabilities — while meeting compliance requirements.

The state recently reached a rideshare milestone in its partnership with GoGoGrandparent, an on-demand transportation and delivery service platform designed to offer older adults greater independence at no cost.

Collectively, U.S. transportation services have cyber preparedness work to do, according to a recent study. Individually, they are hardening their postures; an Illinois state pilot offers locals consulting and training.

A survey on resident experience by the National Association of State Technology Directors shows states are making strong progress in advancing public-facing platforms, but momentum on incorporating user feedback is slower.

Officials, who recently increased their cyber insurance coverage, have refused to pay a ransom. They are working to fully replace all network infrastructure, including desktops, laptops, servers and storage.

In working with Kyndryl to replace its mainframe with the company’s MAX platform, the Virginia Department of Motor Vehicles looks to give visitors more options and have staff handle complex tasks.

The Federation of American Scientists has acquired MetroLab Network to expand the work in policymaking and local tech innovation the organizations do through universities and government partnerships.

Grand Traverse County reports reveal how its human resources team is quickening around key tasks with new software and best practices. Elsewhere, no longer providing IT services to Traverse City will yield a revenue loss.

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The longtime city employee entered municipal service in 2012 and was most recently deputy CIO. She stepped in as interim CIO in February with the promotion of the former IT director to deputy city manager.