Digital Services
Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.
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State CIO Bryanna Pardoe was previously the inaugural director of the state’s digital experience office. That work is shaping her approach to leading state IT and driving human-centered design. -
The County Council signed off on $34 million in contracts to update the enterprise resource planning system, which manages a variety of processes. A councilman wondered if it might streamline other county functions.
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Holly Drake, the state chief information security officer, will join the University of Central Florida as its CISO. She was recognized for her work this fall by the National Association of State Chief Information Officers.
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The City Council will consider reversing a policy banning encryption of police channels. Critics argue doing so would deprive the public of a tool to monitor crime and hold officers accountable.
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Plus, New Mexico and Indiana are both expanding access to broadband, a federal government shift to paperless checks may widen digital inequities, and more.
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The North Dakota Information Technology Department uses a steering committee together with an internal dashboard to prioritize modernization decisions in a transparent, easy-to-track way.
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The Georgia-based firm, looking to expand, has won a “strategic investment” from Riata Capital Group. The move comes as more public agencies beef up their payment offerings for taxes, permitting and other transactions.
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Communities in the Denver suburbs are part of a pilot that uses highly accurate geo-fencing technology to track electric scooters and prompt users to deposit them in the correct parking locations.
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Plus, North Carolina has set standards for digital literacy, Alabama has launched a workforce initiative to improve digital skills, Massachusetts is investing $23 million to expand device access, and more.
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The National Association of State Chief Information Officers awarded projects from Minnesota to Washington, spotlighting how leaders are modernizing government through data, cybersecurity and people-focused initiatives.
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The report, developed by New America’s RethinkAI coalition by analyzing interviews, policy and pilots across the U.S., aims to provide governments and other entities with AI adoption recommendations.
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The New York City Office of Digital Assets and Blockchain, created by mayoral executive order, is intended to support industry growth and ensure the alignment of policies and initiatives across city agencies.
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At its annual conference, the National Association of State Chief Information Officers recognized Ohio’s Holly Drake for her cybersecurity leadership, while also doling out other tech awards.
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State CIO Amaya Capellán and Chief Technology Officer R. Brian Andrews have both departed state government. It’s essential, Capellán said recently, “to deliver for our workforce and make sure they are equipped.”
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Digital technology helps large public universities manage thousands of parking spaces and permits. Data collected can help quantify their needs, and how best to control the available spots.
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The city will make two-way translation in multiple languages available at public meetings through a partnership with Google Public Sector, to ensure equitable access to civic engagement.
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A new two-way, real-time translation service is part of the city of Hartford's transition to Google Workspace from the Microsoft Suite platform, and is projected to save the city $2.1 million over the next five years.
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The endeavor is intended to train thousands of staffers on AI fundamentals using real-world applications, through a collaboration with InnovateUS. Other state and local governments are engaged in similar training.
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After an evaluation earlier this year, the U.S. Election Assistance Commission found the county’s voting system, facility security and counting procedures to be “comprehensive and thoroughly followed.”
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The Pennsylvania Office of Administration’s Language Access Management Program is working to ensure government services are accessible to all residents, regardless of the language they speak.
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Burris announced her departure this week after nearly a decade at the state IT department, where she helped strengthen data governance and AI readiness. She was named chief data officer in January 2024.
