Digital Services
Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.
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Problems in February left travelers unable to pay at self-service kiosks, but the solution, a software fix, has now been completed. The garage’s self-payment system was out for six days.
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The city modernized 14 lots and garages it owns with new touchless parking payment technology — eliminating gates, queuing and other features of traditional urban parking. Response so far is positive.
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Plus, the National Digital Inclusion Alliance offers digital inclusion programming guidance amid mass enforcement actions, a report reveals consumer cost concerns, millions of seniors lack service, and more.
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Elizabeth Crowe, the city’s director of urban analytics and innovation, has been selected to serve as interim chief innovation and technology officer, a role formerly held by Stephanie Wernet.
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Tekquell Watson has more than 25 years of military and federal experience, including senior technical and leadership roles. She will oversee technology operations across the consolidated city-county government.
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Internet services are still down at City Hall and other departments nearly a week after officials uncovered the attempted incident. Residents are unlikely to notice significant disruptions, officials said.
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After more than eight years shaping the county’s technology direction and strategy, Mancini left the position earlier this month. During his tenure, he led a comprehensive modernization of legacy.
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As one of its first operational AI projects, Mississippi’s Innovation Hub is piloting Procurii, a chatbot designed to address knowledge gaps. The proof of concept is intended to augment tech procurement processes.
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Plus, New Mexico is increasing access to affordable Internet, federal legislation has advanced in Congress to better track funding, Indiana residents have expanded access to fiber broadband, and more.
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The incident, described as an “attempted interruption,” prompted staffers to work manually, and led to the cancellation of a City Council meeting. Water, sewer and tax payments are also disrupted.
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The courses, expected to be available in May to library card holders, have been tested for more than a year by about 50 employees across all departments. The aim is to provide free access to high-demand skills.
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The Secretary of State seeks $9.8 million from the state budget for the ongoing project. A request for proposals is expected this spring to refresh the legacy platform used by more than 146,000 notaries.
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The San Luis Obispo County elections office will implement the new system in the June 2 statewide primary. It intakes hundreds of ballots at once, then can “talk” to a registration system to verify signatures.
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The county board approved a renewal of a Kane County Sheriff’s Office contract that includes 25 license plate reader cameras. Undersheriff Amy Johnson said the devices help “a tremendous amount."
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A proposed state Senate bill would transfer the Florida Digital Service’s duties and functions to a new division within the governor’s office. It’s the second reorganization of state IT suggested in a year.
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The new online portal, MyBradenton 311, will allow residents to submit service requests that include photos and locations, among other functionality. A mobile version is coming soon.
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The state is upgrading its Division of Motor Vehicles technology system this month to improve security, usability and efficiency. To do so, several temporary service closures are planned.
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The county's Department of Public Safety Communications and Emergency Management upgraded its computer-aided dispatching system to one that is cloud-based and can work more easily with neighboring agencies.
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The new technology, which the police department in Norwalk, Conn., recently launched, “makes things a whole lot easier,” its Chief James Walsh said. The software is an upgrade to officer cameras.
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Amy Tong, the former director of the California Department of Technology and state CIO for more than five years, was most recently senior counselor to Gov. Gavin Newsom. Her last day in the role was Jan. 31.
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Lee E. Micai, a longtime technologist in Mercer County government, has been named to the role, which he said entails responsibilities previously assigned to the head of IT. His tenure began last month.
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