Digital Services

The Windy City has committed to maintain in-person access to its CityKey ID card program. However, the use of its online application platform is currently not available as officials reassess their processes.

A report released Wednesday reveals insight from government leaders about their data and AI programs. It finds that the demand for the technologies is high, but actual implementation levels are lower.

With the full integration of a new procurement solution, the Southern California city aims to simplify how it makes purchases by increasing automation and data analytics capabilities — while meeting compliance requirements.

The state recently reached a rideshare milestone in its partnership with GoGoGrandparent, an on-demand transportation and delivery service platform designed to offer older adults greater independence at no cost.

Collectively, U.S. transportation services have cyber preparedness work to do, according to a recent study. Individually, they are hardening their postures; an Illinois state pilot offers locals consulting and training.

A survey on resident experience by the National Association of State Technology Directors shows states are making strong progress in advancing public-facing platforms, but momentum on incorporating user feedback is slower.

Officials, who recently increased their cyber insurance coverage, have refused to pay a ransom. They are working to fully replace all network infrastructure, including desktops, laptops, servers and storage.

In working with Kyndryl to replace its mainframe with the company’s MAX platform, the Virginia Department of Motor Vehicles looks to give visitors more options and have staff handle complex tasks.

The Federation of American Scientists has acquired MetroLab Network to expand the work in policymaking and local tech innovation the organizations do through universities and government partnerships.

Grand Traverse County reports reveal how its human resources team is quickening around key tasks with new software and best practices. Elsewhere, no longer providing IT services to Traverse City will yield a revenue loss.

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The longtime city employee entered municipal service in 2012 and was most recently deputy CIO. She stepped in as interim CIO in February with the promotion of the former IT director to deputy city manager.

The new Kentucky CIO Jim Barnhart, a veteran tech leader, steps into the role with critical disaster recovery experience as the state faces recent tornado devastation.

Government Technology analysis of IC3 data reveals which states lead in government imposter scam reports. Are governments leveraging technology enough to protect citizens from digital impersonation?

In the second part of a series, the National Association of State Chief Information Officers examines aligning enterprise architecture with strategy, collaboration, and resident-focused service delivery.

Officials in the resort town have launched the AI-powered chatbot as part of an effort to improve visitors’ digital user experience. The site’s Public Meetings Portal has also been revamped to enable quicker browsing.

W. Schad Meldrum has retired as IT director in the capital city after 25 years of public service. An interim has been elevated from within the organization, and leaders are considering his permanent replacement.

Gov. Gavin Newsom’s revised 2025-2026 fiscal year state budget proposal has some General Fund reductions for agencies from the previous fiscal year. It would also provide additional funding for some tech projects.