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New technology is helping digitize the credit card account management and accounts payable processes for the small Idaho city. Doing so has saved more than 100 staff hours a month. -
Stephen Heard, now the county’s permanent CIO, is a veteran technologist whose time with the local government dates to April 2007. Prior to becoming interim CIO, he was chief technology officer for five years.
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Officials from the state Department of Accounting and General Services warned residents that bad actors are “creating deceptive web addresses” to trick them into releasing personal information.
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A University at Albany research team conducted a study on how 22 state government agencies are harnessing chatbot technology, uncovering valuable insights into the challenges faced and lessons learned.
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The city of Chicago’s recently established Department of Technology and Innovation aims to transform the way city agencies work with one another and the way the city provides services to constituents.
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The 2024 Government Innovation Challenge and Pitchfest puts gov tech startups in touch with potential local government partners to address pressing public-sector issues. The event will be held in Kansas City, Mo., on April 30.
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AI-powered chatbots and translation tools are just some of the offerings available to state and local governments looking to connect with residents and increase civic participation.
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The U.S. General Services Administration has chosen to collaborate with four states to pilot a text notification platform geared toward enhancing internal and external communication surrounding federal benefits services.
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A state agency is seeking more than $60 million to upgrade a centralized financial management system after halting botched work on the critical project last year.
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The California Department of Tax and Fee Administration is looking for a solution capable of using generative AI to generate potential responses to taxpayers via telephone and live chat.
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Massachusetts has appointed Ashley Bloom as the state’s new chief IT accessibility officer, a role in which she will be responsible for improving the accessibility of the state’s digital services.
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Residents in Lehigh County can now provide 911 dispatchers with smartphone camera access to allow them to gather firsthand information about the particular emergency being reported.
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The Routing Company has partnered with Swiftly to bring real-time transit vehicle location feeds into its trip-planning app to ensure reliable connections with other transit providers.
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A newly launched program in Fairfax County, Va., is offering small businesses technical assistance in a range of areas, helping them enhance their website, e-commerce capabilities, digital presence, and more.
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The new office will broaden and restructure city service options for residents, while also building a collaborative team to meet government agency IT needs throughout the city. Its work begins officially in the new year.
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Kuldip Mohanty, who has been serving as the state’s CIO since February, is using his substantial private-sector experience to guide how NDIT serves its agency customers and constituents.
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The city has announced the testing of a new video-based system that will allow all 20 council representatives to interact with the public. The six-month pilot will cost $12,000.
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As experts recently discussed at Code for America’s FormFest 2023 event, the digitization of government forms and processes can create more equitable access to government services for constituents.
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How do some agencies create apps residents like to use? The minds behind some of the highest-rated 311 apps share best practices and recommendations to improve performance and citizen experience.
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Edinger, the former CIO of the city and county of Denver, shared his priorities as he takes over from outgoing CIO Anthony Neal-Graves. He said special attention will be paid to empowering staff and process improvement.
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The app, dubbed MySCCounty+, allows residents to purchase and store digital permits and other credentials on their electronic devices. The app builds off of an earlier iteration that was launched in 2015.
