Government Experience

With a $643,000 investment, Phoenix is now utilizing Versaterm’s AI-driven CallTriage system to help residents, shorten wait times and keep lines clear for emergencies. It went live earlier this month.

Louisiana’s capital city is looking for its next top technology exec as CIO Eric Romero prepares to depart. He has served three decades in its IT division and has been its director since 2012.

The National Academies of Sciences, Engineering, and Medicine's new release cautions public-sector agencies against acquiring AI-powered tools without giving them an adequate level of vetting and governance.

The primary software program that Erie County uses to manage its budget and employees has been highly customized over the years, and now it may be in need of replacement.

An outage has halted automated access to congressional data, raising questions about whether the breakdown stems from a glitch or something more serious. The change came to light on Friday.

The California Prison Industry Authority has wrapped part one of an enterprise resource management refresh. The new system lets incarcerated workers use software they might find upon re-entering the job market.

The city announced Thursday that both the website and the app, called GreenLINK, are now live as part of a broader effort to update how residents interact with local government.

Oklahoma and Arizona are among the states moving agency call centers to the cloud to shrink the size of their customer queues, expand self-service options and offer multilingual capabilities.

The new third installment in the National Association of State Chief Information Officers’ enterprise architecture series highlights the importance of proactive planning to manage tech evolution in government.

ATL.Direct is the city’s new online information hub for supportive resources, community stories, and progress updates about local initiatives. The platform aims to engage with people and increase transparency.

With its release, the state aims to enable secure, efficient digital payments. The Wyoming Stable Token Commission has said it is the first blockchain-based stable token issued by a U.S. public entity.

Municipalities across the United States are leveraging technology in their signs, from kiosks to birdwatching, to make local government communications more interactive — and, officials hope, more engaging.

Interactive tools reveal program trends and invite residents into the grant and assistance process. The new platform is the latest addition to the city’s open data portal and automates aspects of data publication.

A survey conducted by the Program for Public Consultation at the University of Maryland found that both Republicans and Democrats support government AI regulation. The new AI Action Plan could limit this.

The person selected will be charged with overseeing digital infrastructure, cybersecurity and enterprise systems. The city IT director is responsible for the strategic operational direction of all municipal IT.

Jeffrey Marino, director of the state Office of Data and Innovation, talked about how leaders are working to quantify the challenges they face at the recent State of Technology — California Industry Forum.

The online form lets residents make appeals of denied or delayed records requests as part of the Attorney General’s Public Access Counselor Unit. The state Legislature recently mandated this process.

The state has been fast-tracking the permitting process at the governor’s direction, following an executive order. Now, officials are leveraging these improvements to invite business growth.