Government Experience

The Indiana Secretary of State’s Office is migrating its divisions from legacy systems to the cloud; this supports artificial intelligence implementations such as the recent launch of two new AI-powered chatbots.

In a step toward more transparency in government, the Lee County Board of Supervisors began streaming their meetings live on social media at the beginning of the new year.

San Francisco has launched a re-platformed SF.gov, with new content management for better flexibility and in-house management. A new design system is intended to improve access and visual consistency.

Two January appointments in the Idaho Office of Information Technology Services will help enable the state to better deliver technology services and prepare for future consolidation plans.

The site, updated with a user-centric design inspired by the state’s Design System, is available to agencies, developers and the public alike. It is intended to serve as a place to share knowledge and solutions.

The state has been working diligently in recent years to make its services more accessible to constituents. The latest development is TAX2GO, which makes taxpaying services mobile; others are in the works.

Michael Sherwood, Las Vegas’ longtime chief innovation and technology officer, left the position late last year. The city’s deputy information technology director has been elevated to acting IT director.

The state of New York’s inaugural Chief Customer Experience Officer Tonya Webster was appointed to shape the method, style and efficiency of government interactions. This week, the state is reporting on its progress.

The chief information officer for the Diamond State has been in place since 2023 and was previously its chief technology officer. Lane has been with Delaware for eight years, following a 35-year private-sector career.

Completed in less than a year, the new state website combines 64 separate state sites into a unified digital destination with a smoothed search function. The Pennsylvania Office of Digital Experience led the effort.

The state’s governor is going into the new year with an updated commitment to improving government technology and digital services. The push relies heavily on making contact centers more efficient.

A new resource from the U.S. Department of Homeland Security offers actionable steps government officials can take to responsibly and effectively deploy artificial intelligence technologies.

Emergency and public transportation vehicles in cities that deployed traffic signal priority technology saved thousands of hours in travel time in 2024. The tech safely clears the way for first responders.

In a high-level view of the 2025-2026 fiscal year state budget, Gov. Gavin Newsom highlighted technology work and reforms by the Office of Data and Innovation, which is helping lead California’s tech evolution.

The City of Lakes was recently jointly awarded a U.S. Department of Transportation grant. Officials there will work with their counterparts in Seattle to develop a program assisting package delivery services.

Chief Technical Officer Gregory Scott, who heads the county’s Department of Information Technology, is preparing to retire after nearly six years in the role. He has helped the local government refine its resident experience.

Municipalities around the nation are carefully using artificial intelligence to improve access to documents and public meeting materials, leaders said during the GovAI Coalition Summit in December.

Collaboration and partnership with other agencies was central to the redesign of the WaTech Service Catalog, to better understand the needs of state departments and deliver a more obtainable product.