Government Experience

Loo, who has more than 30 years’ experience in public-sector IT, previously led implementation of a shared portal infrastructure program for the county. He was appointed acting CIO in 2021 after the departure of CIO Bill Kehoe.

Madhu Gottumukkala, who recently came on board as South Dakota’s chief technology officer, has now been named state CIO and commissioner of the state Bureau of Information and Telecommunications. His first day is Monday.

Outgoing South Dakota CIO Jeff Clines prioritized process improvement and user experience during his four years as technology leader. Now, he will leverage what he learned in his new role as Wyoming CIO.

Cities around the nation are taking on projects to gather and analyze vast amounts of digital data points related to curb usage. This can enable new forms of delivery and dynamic parking prices.

The General Services Administration wants to sign up more state and local agencies to its authentication program, used to access benefits, transit discounts and more. New pricing could help with that effort.

The chief judge for the Cobb Judicial Circuit, in Cobb County, has extended an emergency order on improving the filing and accessibility of paperwork. It follows an unsuccessful attempt to transfer the court’s online filing service to a new provider.

States are investing in ways to incorporate the end user's experience into digital services, looking at how people truly use platforms and how to improve them. Some say it’s what government should have been doing all along.

Visitors to Virginia’s Natural Bridge State Park who are blind or visually impaired can now use RightHear technology to navigate the park’s natural wonders. Travelers can use it, too, to translate information in 26 languages.

Falls Church, Va., near the nation’s capital, is beginning the first phase of a smart city initiative to modernize traffic signals into one coordinated network. Other project phases include adaptive street lighting.

Jeffery Marino, director of California’s Office of Data and Innovation, reminded attendees at last week’s Government Innovation Summit that they make the rules on implementing technology.

More than 500 applications of AI are in use across Texas agencies, a state representative said, but individual rights remain paramount. Efficiency must not come at the expense of privacy, panelists said.

Iowa Child Care Connect, a new website unveiled by state Gov. Kim Reynolds, comes out of a recommendation from a task force she created to look into improving the access to and affordability of child care.

Policies governing artificial intelligence must be broad, yet deep enough to guide years of use cases, officials said at last week’s Los Angeles Digital Government Summit.

IT officials in Massachusetts and Nevada discussed their plans to do more with data, filling leadership roles, building integrated data systems and enhancing security. Work is already underway.

The division, which debuted in January, works to provide more accessible, user-friendly and cost-effective digital services. Its new leadership team will bring a variety of essential skills in-house.

A new business intelligence dashboard at Hartsfield-Jackson Atlanta International Airport that aggregates 11 critical areas of operations data has increased problem-solving. Deemed a success, it will be expanded.

Californians will soon be able to store their mobile driver’s license (mDL) or state ID in their Apple Wallet or Google Wallet, on their mobile device. More than 500,000 residents have obtained mDLs in an ongoing pilot.

Officials in Ottawa County are beefing up their elections results web page before the Nov. 5 general election, after a large number of visitors sent it offline for more than an hour during the Aug. 6 primary.