Government Experience

The state Office of Enterprise Technology Services has developed myHawaii, a secure site through which residents can access dozens of agencies and services by signing in just once.

Mayor Karen Bass’ proposed 2025-26 budget would include layoffs and eliminate vacant positions, in an effort to address an $800 million deficit. It would also significantly affect the city’s Information Technology Agency.

The city is readying DallasNow, a comprehensive planning, permitting and land management system intended to enhance efficiency, transparency and customer service in one of the nation’s most populous municipalities.

A new system, powered by LexisNexis, lets Oklahoma City residents report nonemergency crimes to police online. More than 400 have logged reports since the platform made its debut April 1.

The National Association of State Chief Information Officers announced the winners of its Technology Champion and Decade of Leadership awards Wednesday during its 2025 Midyear Conference in Philadelphia.

In remarks from Accenture headquarters in Los Angeles, Gov. Gavin Newsom offered more information on three new projects that will focus on reducing traffic, improving road safety and enhancing a state call center.

The Aspen Policy Academy has released a framework intended to standardize the Utah Office of Artificial Intelligence Policy's evaluation processes, to help build transparency for individuals and companies.

Despite a shift in the definition of the term “smart city” in recent years, the effort to make cities smarter continues, and it has evolved to include new technologies — and even tech-agnostic approaches.

New York City’s new pilot program, Neighborhood Tech Help, will deliver access to in-person technical support for affordable housing developments and community centers, to expand digital literacy.

The city has rolled out a new 311 app and request platform that enhances how residents request and track help in real time. Its features include being able to show a location by dropping a pin.

Gov. Greg Abbott has approved establishing the Texas Regulatory Efficiency Office, with a projected budget of $22.8 million. It joins the legislative Delivery of Government Efficiency Committee, created earlier this year.

Plus, Idaho will soon end its digital navigator helpline, an Illinois county is distributing software licenses for digital skills training, Cleveland State University supports digital skills and more.

A simulated election and vote count test was a success this week — among the final steps before the county’s board of elections will propose buying new equipment. Current systems are aging but secure.

Officials at the Florida city have elevated its chief digital officer to acting chief information officer. Tamecka McKay, the now-former CIO and director of the IT Services Department, has stepped down.

Jeff Baer, the city’s longtime chief technology officer and director of the Bureau of Technology Services, has retired. As officials seek his replacement, the job’s working title has been updated to CIO.

A transit network in Seattle has introduced technology to reduce “bus bunching” and space vehicles evenly on a route. And a suburban bus company in Chicago is taking steps to transition its fleet to zero-emission vehicles.

Visitors to the Colorado Department of Labor and Employment’s workforce centers and vocational rehabilitation centers can now access free American Sign Language interpreting services through a new pilot.

A new suite of technology will enable real-time text updates to 911 callers on response times and delays. It will also let callers critique and review police officers, the city’s interim police chief said.