Government Experience

A new business intelligence dashboard at Hartsfield-Jackson Atlanta International Airport that aggregates 11 critical areas of operations data has increased problem-solving. Deemed a success, it will be expanded.

Californians will soon be able to store their mobile driver’s license (mDL) or state ID in their Apple Wallet or Google Wallet, on their mobile device. More than 500,000 residents have obtained mDLs in an ongoing pilot.

Officials in Ottawa County are beefing up their elections results web page before the Nov. 5 general election, after a large number of visitors sent it offline for more than an hour during the Aug. 6 primary.

Computerized in-vehicle systems for police are still not up, and residents are unable to pay utility bills online. The cybersecurity breach, detected Aug. 4, shuttered City Hall for nearly a week.

A new survey from the National Association of State Technology Directors shows how 42 states are using artificial intelligence, how they plan to use it and what may inhibit progress.

Pinole, Calif., in the Bay Area, is using digital technology from eTRAKiT and Symbium to make permitting and approval faster and easier on home improvement jobs and rooftop solar installations.

A retest Tuesday of Laramie County machines used to count absentee and recount ballots wrapped with no errors. A lawsuit from the Wyoming Republican Party was among the factors leading to the new test.

The Texas Parks and Wildlife Department is about to update the look and name of its mobile app for hunters and anglers. On Thursday, My Texas Hunt Harvest will become Texas Hunt & Fish.

The state has signed a memorandum of understanding with the technology company to use AI in driving innovation and economic development, and to provide training for community college students and others.

Government and industry leaders are working to better understand how data collection may not effectively document what people with disabilities need. They're improving the process by doing a better job of gathering information.

The new 2023 Shared Micromobility State of the Industry Report finds slightly more people made use of it in the U.S. last year — even as the number of devices in service fell by more than 3.5 percent.

The state’s Flood Inundation Mapping Alert Network website, updated this year, now offers a quicker, more seamless look at data from state and federal agencies. It can now predict in real time when areas will rise to flood stage.

As the U.S. becomes more diverse, emergency call centers are responding to more non-English speakers. Prepared and its competitors are using AI to power more capable, real-time translation.

The funding from the Indiana Connectivity Program will enable Surf Internet to increase access to high-speed Internet across 13 counties. It’s the largest award in the program’s history.

Mayor Justin M. Bibb has chosen Stephanie Wernet, a veteran technologist most recently at Breakthrough Public Schools, as Cleveland's next chief innovation and technology officer. The city enlarged the job's responsibilities this spring.

A longstanding goal of the California Department of Parks and Recreation to expand and digitize the trip-planning experience at the agency's 280 state parks and beaches got a big boost this week.

Artificial intelligence is gaining in popularity and strength — but it’s far from universally reliable. A new survey finds Southern accents are particularly difficult for AI to comprehend. This included the Outer Banks “Hoi Toider accent.”

John Matelski, the longtime CIO and director of innovation and technology at DeKalb County, Ga., is stepping down from the public sector. He will join the Center for Digital Government at e.Republic next week.