The state’s Office of Enterprise Technology Services, working with Tyler Technologies subsidiary Tyler Hawaii, has developed myHawaii, a secure, single-login platform available to residents as a way to access 96 agency applications, with more coming.
“myHawaii represents our commitment to building a citizen-first digital experience,” state Chief Information Officer Christine Sakuda said in a statement. “It’s more than a login — it’s the first step toward a personalized and secure government experience for every Hawaiʻi resident.”
The myHawaii login has all of the expected security features like multifactor authentication, encryption and fraud detection. Identity verification is among planned upgrades.
The system is, the state said in a news release provided to Government Technology, aimed at enhancing operational efficiency through centralized identity management across state and county agencies. The myHawaii initiative dates to 2018, the state said on its website, and the COVID-19 pandemic made clear “we needed more digital doorways to access Hawaii services” and that existing portals “needed a modernized experience for our citizens.”
Residents are increasingly connecting to state government through their own computers and digital devices, state Comptroller Keith Regan said in a statement.
“We want to make that easy to do, but we must also make it secure; myHawaii does both,” Regan said.
