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Digital Services

Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.

Naperville, Ill., rolled out a text-to-911 option this week. Officials advise citizens to only use the service if a phone call can't be made. No pictures or videos can be delivered with the service at this time.
Chicago and its technology partner CityBase have expanded a program offering payment kiosks throughout the city. The devices are strategically positioned to allow safe and easy access to services 24/7.
Hawaii’s new portal, launched by the Department of Human Services, brings new technology into the process of connecting foster kids to caregivers, making the process faster and easier.
Calif. Gov. Gavin Newsom will soon review a variety of bills aiming to improve the state's unemployment insurance system, which has come under fire for slowness, fraud and poor management.
The Yolo County District Attorney's Office in California is one of the first places in the state to embrace a software that redacts people's names, addresses and racial statuses from police reports.
Government is the ultimate service provider, but the pandemic exposed where legacy tech falls short in serving citizens. IT leaders should build support to go beyond simple upgrades and truly transform.
Federal COVID-19 relief funds will cover the cost of unlimited mental health consultations and 12 counseling sessions a year for community college students in the Connecticut State Colleges and Universities system.
The commissioners of Butler County, Ohio, have heard a $4 million proposal to bring high-speed Internet to 2,700 locations in rural parts of the county. The project would be led by an electric cooperative.
State records show that Oregon is thinking about adopting a digital passport that can allow citizens to show proof of vaccination easily. However, the state doesn't know what kind of technology would be employed.
The COVID-19 pandemic and various studies have exposed nationwide disparities in who has access to physical and mental health care, and a recent funding windfall for schools and broadband could help close those gaps.