Digital Services
Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.
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Plus, federal legislation supporting rural Internet access gets introduced, Utah’s legislature will consider a law establishing digital literacy education, Texas is investing millions in broadband expansion, and more. -
Ensuring a smooth transition, the comptroller told a state Senate committee, is “absolutely of the utmost importance” to efficient revenue collection funding state operations.
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The new plan reflects a move from piloting emerging technology to operationalizing AI. The department has done more than a dozen AI projects and is actively developing upwards of 20 others.
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The City Council approved giving OnLight Aurora, set up to manage the city’s fiber network, $80,000 via either a loan or grant. A key issue, an alderman said, is getting the organization back on track.
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The state has been trying to revamp a pair of aging IT systems for some time, with one being related to worker's compensation and the other being the state’s financial systems.
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Plus, New York has reopened applications for grants through its ConnectALL program, New Mexico celebrated progress on connectivity expansion, fiber networks continue expanding to new locations, and more.
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National Grid is expected to install the devices for 121,000 customers in the city. They will enable people to track energy usage via a portal, and will immediately alert the utility to power outages.
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SUNY Oneonta’s Milne Library and Cooperstown Graduate Program were awarded a $50,000 grant to digitize the university’s archive of New York state folklife and oral history recordings.
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Visitors to the Colorado state Capitol can now access free American Sign Language interpreting services through the Aira ASL app, building on the state’s existing work to expand language access with this tool.
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The local government has partnered with Blitz AI to make its building permit process more efficient. The integration automates formerly time-consuming manual application reviews.
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The City Council signed off on directing roughly $360,000 in state funds to the police department. Of that, more than $43,000 is earmarked for software that will let police “obtain and retain” digital evidence.
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The appointment of Eleonore Fournier-Tombs as chief AI officer and Stephen Graham as chief digital officer signals a more coordinated approach to AI, tech policy and public services as leadership roles evolve.
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Archie Satchell, the Florida county’s CIO of more than seven years, will retire Jan. 16. Deputy CIO Michael Butler, whose time with county IT dates to the mid-1990s, has taken on the role of acting CIO.
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The county sheriff’s office has identified a “person of interest” as it investigates the incident, which led to an initial loss of $3.3 million. A payment of $1.2 million has been “recovered and restored.”
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New technology is helping digitize the credit card account management and accounts payable processes for the small Idaho city. Doing so has saved more than 100 staff hours a month.
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The state Department of Commerce’s Office of Artificial Intelligence Policy is working with an AI-powered health platform to support faster prescription renewals for state residents with chronic conditions.
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Having notched early success in piloting generative AI, leaders at the California Department of Transportation are realizing the need for a comprehensive approach to a massive storehouse of data.
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A resignation letter from the city’s chief technology officer of four years surfaced on social media alongside changes to the city’s website, where his name was removed and a new acting CTO named.
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State Chief Innovation Officer Dave Cole will remain under her administration, Gov.-elect Mikie Sherrill said. Outgoing Gov. Phil Murphy, meanwhile, signed a bill affirming the New Jersey Innovation Authority.
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The website, which lets state workers report time off and manage health savings, deferred compensation, and related accounts, has been shut down since Dec. 23 after being alerted to “suspicious activity.”
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The new unit, part of the Office of Information Technology Services’ statewide strategy, will focus on New York State Police’s specific needs while preserving shared IT services like AI and information security.
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