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Digital Services

Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.

For Bratton Riley, founder of chat software firm Citibot, it helps to basically grow up in city hall because your dad was one of America's longest-serving mayors. A monstrous hurricane can also teach a lesson or two.
People who use the IRS digital portal will need to be prepared starting in the summer to submit a live video selfie and various documentation to make and view payments and access tax records.
Clay Garner began working with San Jose in 2019 as a tech policy analyst. He replaces Jordan Sun as the city’s chief innovation officer and comes to the position with a commitment to digital inclusion.
The state of New Mexico built a cloud-based platform during the pandemic to support the Department of Finance and Administration’s management of grants and funds from the emergency rental assistance program.
Especially as autonomous vehicles become more common on city streets, it's in everyone's interest for states to offer fully digital e-titles to decrease costs, streamline processing and reduce fraud risk.
Plus, Iowa awards more than $200 million in federal broadband grant funding to rural communities; New York City puts out the call for Open Data Week civic tech programming proposals; and more.
The pandemic caused many courthouses to pause or limit in-person sessions, forcing staff to get creative. Those struggles proved a breeding ground for innovation and turned new focus on digital equity.
After five years of leading improvements to resident, business and visitor digital experience for the city and county of San Francisco, Carrie Bishop has announced plans to depart from the position March 4.
The move comes as CLEAR, a familiar presence in airports, seeks more business from public agencies. Whyline, founded in 2015, helps governments, banks and other organizations set up virtual appointments.
Cities both in the U.S. and around the world are taking a forward-thinking digital approach to government experience, using automation and data analytics to better engage with residents and predict their needs.