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Digital Services

Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.

The latest publication from the National Association of State Chief Information Officers looks at strides government has made serving citizens in the digital age. The report compares current status to a 2001 call to action.
Human-centered design can go a long way toward fixing some of society’s biggest problems, including missteps in trying to make things better by applying technology alone.
Grovetown, located near Augusta, has found quick success with digital civic payments after launching a Tyler Technologies app. What lessons does that provide for other cities, and what comes next?
For the Samish Indian Nation, the process of digitizing documents has helped to increase the resilience of some of the nation’s important records, helping preserve both language and culture.
The state of Florida is using artificial intelligence to monitor and transcribe the phone conversations of the 80,000-plus inmates within the prison system. Calls with legal, medical and religious representatives are exempt.
The Frederick County State's Attorney's Office is working to publicly share data about sentences and plea offers in the cases it prosecutes. The data will include information like case outcomes, race and ethnicity data and more.
Remote hearings, adopted as a pandemic necessity, could become common going forward in some states. Minnesota and Arizona have created guides indicating which hearings are suited for remote and which should be in person.
A new survey of 16,000 Americans helps illustrate the link between a local government’s use of technology, its transparency practices, its service offerings and how much trust it’s earned from residents.
The newly adopted city budget for the 2023-2024 fiscal year includes millions for a variety of technology projects. These projects include communications systems upgrades, replatforming the MyLA311 system and more.
Efforts to cut down on pandemic-era unemployment insurance fraud is leaving some in the state without benefits as the tools used to detect fraudulent claims sideline legitimate payments.