Digital Services
Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.
There are still far more questions than answers about what the rapidly evolving technology will mean for the lives of everyday people when it comes to how we work, learn and use the Internet.
New York City’s new MyCity portal offers residents a single digital space to check eligibility for and gain access to city services and benefits across city agencies, starting with child care.
Drivers in the Garden State will now be able to present digital vehicle registration during traffic stops as part of a program launched by the Motor Vehicle Commission late last week.
Haverhill, Mass., residents are getting help in the form of free computer classes, free computers and free Internet access from the nonprofit MakeIT Haverhill, with the support of a regional program.
From DMV and HCM to ERP and UI, the road to modernization for the major IT systems underpinning state government can be long and victories hard-fought. GT looked at the landscape of progress nationwide.
Code for America has announced the second cohort of state partnerships that will work with the organization's Safety Net Innovation Lab to rebuild and innovate in social safety net benefit delivery.
Texas caseworkers and foster care providers often get incomplete and inaccurate information about foster kids in their care because of the state child welfare agency’s archaic technology system.
At the same time, however, government practitioners must not lose sight of the high bar and rigor required to achieve true use of human-centric design. Simply saying a product was created using the practice won’t cut it.
When considering how to spend the billions in federal funding still available to them, state and local governments should invest in solutions that will drive long-term benefits.
The software giant announced this week that its suite of office products, including Excel, PowerPoint, Outlook and Word, will begin using OpenAI’s new GPT-4 artificial intelligence platform.
