Digital Services
Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.
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With Coursera’s network of university and industry leaders and Udemy’s network of subject-matter experts, the two online learning platforms will create one larger company focused on in-demand skills in fields like AI. -
At a Georgia Technology Authority roundtable, Google and state tech leaders explored how AI is transforming the search function, why clicks aren’t everything anymore and what that means for government.
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The United States Tech Force is being led by the U.S. Office of Personnel Management to recruit and train technologists for service across multiple federal agencies. It is structured as a two-year program.
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The 20th annual top 10 list of state CIO priorities from the National Association of State Chief Information Officers reflects a pivotal shift in how leaders are preparing for the next era of gov tech.
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The Marin County Digital Accelerator takes an agile approach to gov tech, moving fast to get work done. A recent project found a “single source of truth” to modernize planning and permitting.
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The chair of the City Council introduced a measure last month that would mandate using online software to enable better visibility into city and county budgets and finances. The bill passed its first of three Council readings.
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State CIO Bryanna Pardoe was previously the inaugural director of the state’s digital experience office. That work is shaping her approach to leading state IT and driving human-centered design.
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The County Council signed off on $34 million in contracts to update the enterprise resource planning system, which manages a variety of processes. A councilman wondered if it might streamline other county functions.
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Holly Drake, the state chief information security officer, will join the University of Central Florida as its CISO. She was recognized for her work this fall by the National Association of State Chief Information Officers.
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Daniel Rister, a 26-year veteran of Cumberland County government, has been named its permanent chief innovation and technology services director after serving on an interim basis for about four months.
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City Council members got an online tour of the new public-facing webpage, created as a reliable way to disseminate public safety information, earlier this week. It’s the latest update to an existing system.
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The U.S. Digital Response, a civic tech organization, has announced the recipients of its 2025 Digital Service Champions Awards, which honor state and local government modernization efforts.
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The Honolulu Department of Planning and Permitting has temporarily shuttered its building permit counter to resolve a backlog. Other services remain open. A “first look” at new AI software is imminent.
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Some 10,000 public parking spaces in Boston are now under new management, as the city has deployed a new solution to aid it in bolstering compliance, collecting payments and monitoring other parking functions.
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The $11.5 million allotment for the Commonwealth Office of Digital Experience is intended to support single sign-on access, website upgrades and broader modernization across agencies.
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The new plan from the Tennessee AI Advisory Council lays out four strategic pillars of focus — on pilots, infrastructure, workforce development and governance — to modernize services and strengthen the economy.
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CodeRed, the borough’s emergency alert platform, was targeted, officials said. Some stored user contact information could be leaked, including names, addresses, emails and system passwords.
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The Southern California city recently wrapped a series of workshops designed to teach residents digital skills. The initiative educated participants on how to use AI and how the city is using it.
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The Washington Department of Fish and Wildlife’s new digital application, MyWDFW, will support license purchases. It’s coming around the time of the new license year, which starts April 1, 2026.
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The state’s acting CIO Bryanna Pardoe helmed its digital experience office until October. She has since been selected to lead technology efforts and serve as deputy secretary for information technology.
