Digital Services
Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.
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As the newly appointed CSO, Stephanie Hedgepeth will work to connect AI, cloud, and strategy to help steer Mississippi’s modernization efforts. Officials announced the state’s AI Innovation Hub earlier this year.
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The executive order directs the Government Operations Agency to work with two state departments in areas including enhancing customer experience. The council, the California Breakthrough Project, had its first meeting in June.
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The City Council postponed to September a vote that would install cameras with artificial intelligence on garbage trucks, to search out blight. Areas of concern included cost amid budget tightening, and privacy.
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Proposed City Council legislation that would compel police to restore limited news media access to radio communications advanced to a second reading. Police leadership warned doing so could violate state and federal laws and policies.
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As the Americans with Disabilities Act turns 35 this month, states are conducting surveys to better understand the experiences of people with disabilities as well as the size and makeup of their disability populations.
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Transit agencies in New York City are turning to various technology solutions to assist riders in navigating and using their networks effectively and independently. Codes in use can be read in all types of lighting.
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The Pathogen Forecast Model launched this week by the Scripps Institution of Oceanography at UC San Diego looks five days ahead at weather, tides, waves and river flows to calculate ocean water conditions hour by hour.
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Ken Pfeil is exiting his role as Virginia’s chief data officer after three years in place. During that time, he helped establish the state’s Office of Data Governance and Analytics and launch the Commonwealth Data Trust.
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The Union County Circuit Clerk’s Office has launched the eCitation system with the sheriff’s department and local police. The system replaces paper tickets with a digital version that can be submitted from squad cars.
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More than a dozen states have launched some form of a digital identity program. Privacy advocates, however, are sounding the alarm, arguing critical privacy features are being overlooked.
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Plus, an August broadband summit will convene digital equity stakeholders, the Rural Broadband Protection Act clears the U.S. Senate, New Jersey leverages grant funding to integrate digital literacy training, and more.
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The local government will embark on a nearly $3.7 million capital project to refresh its computer-aided dispatch system. Officials will work with other nearby counties on an 18- to 24-month implementation schedule.
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The local government is working with state and federal agencies as it recovers from the data breach discovered in April. Officials have mailed notification letters to residents and will work to become more cyber resilient.
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Its new Chief Information Security Officer Chris Gergen is a native of the Peace Garden State. He has nearly two decades of cybersecurity expertise and helped stand up the Cyber Operations Center.
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Carladenise Edwards, the chief administrative officer for Miami-Dade County, Fla., has taken on the role of interim director of the county’s technology agency, a position held by Margaret Brisbane since 2021.
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Lawmakers and Gov. Gavin Newsom reached a spending plan that, by emergency proclamation, enables access to the budget stabilization account. The state’s approved technology spend is reduced from the previous fiscal year.
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Plus, Washington state has appointed an interim broadband director, North Carolina has announced new leadership for the Division of Broadband and Digital Opportunity, communities are leading digital adoption efforts, and more.
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The data tool and interface, which was built in-house to flag crime and misuse, has saved the state millions and ensures benefits go to those in need. Created with federal funding, it recently earned a governor’s award.
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While mobile IDs promise new access for people with disabilities, a "one ID, one device" model and accessibility failures threaten to exacerbate the digital divide, according to experts in the field.
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Officials are upgrading software designed to share data from police agencies, dispatchers and jail staff. A popular online log of inmate mug shots has gone dark during the update but emergency response systems are unaffected.