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Digital Services

Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.

In a City Council vote Tuesday, officials approved the nearly $500,000 expansion of the GPS tracking technology for garbage and recycling trucks. The system is similar to the one currently used to track the city’s snow plows and salt trucks.
On Jan. 6, 2023, DeAngela Burns-Wallace will step down as the state’s secretary of administration and chief information technology officer to resume a career in education. She joined the Department of Administration in June 2019.
In legal matters like eviction appeals, people often defend themselves. But this can be a confusing process for a layperson. A technology lab and court collaboration brings a new tool aimed at making the process more accessible.
The Delaware Department of Natural Resources and Environmental Control recently relaunched a consolidated online resource to improve recycling efforts across the state. The tool offers a one-stop shop for residents and industry.
Incarcerated individuals in some Texas prisons will no longer have to wait until their release to learn how to use the latest technology — like smartphones and other communications tools — through a newly formed program.
The city of Boulder has announced the launch of a new web-based emergency mapping tool that will help first responders plan and coordinate evacuations. It will also provide the community with access to real-time updates.
The satellite-based Internet service from SpaceX has launched in Alaska, where more than 200 villages lack city-quality service. Advocates say the service will extend to every corner of the state.
The newly released app allows users to submit requests in a wide range of categories, including abandoned vehicles, anonymous criminal reports, public records requests, broken streetlights and other services.
Washington state CIO Bill Kehoe said the agency would like to create a fund to help state government take the necessary steps toward modernizing old, legacy technology systems.
The company once focused on education, but now, with recession fears growing, it wants to help more local and state agencies administer benefit programs. Beam’s platform offers tools for rent relief and other programs.