Digital Services

New technology is helping digitize the credit card account management and accounts payable processes for the small Idaho city. Doing so has saved more than 100 staff hours a month.

The state Department of Commerce’s Office of Artificial Intelligence Policy is working with an AI-powered health platform to support faster prescription renewals for state residents with chronic conditions.

Having notched early success in piloting generative AI, leaders at the California Department of Transportation are realizing the need for a comprehensive approach to a massive storehouse of data.

A resignation letter from the city’s chief technology officer of four years surfaced on social media alongside changes to the city’s website, where his name was removed and a new acting CTO named.

State Chief Innovation Officer Dave Cole will remain under her administration, Gov.-elect Mikie Sherrill said. Outgoing Gov. Phil Murphy, meanwhile, signed a bill affirming the New Jersey Innovation Authority.

The website, which lets state workers report time off and manage health savings, deferred compensation, and related accounts, has been shut down since Dec. 23 after being alerted to “suspicious activity.”

The new unit, part of the Office of Information Technology Services’ statewide strategy, will focus on New York State Police’s specific needs while preserving shared IT services like AI and information security.

The myColorado app now lets ID verifiers like government agencies or businesses scan a QR code on a user’s digital ID to quickly determine its validity. Some 1.8 million of the state’s residents use the app.

Inside a growing push from state and community leaders to modernize re-entry, reduce recidivism and strengthen public safety through technology. Digital literacy, one said, can be a major barrier.

The state began recruiting this week for a chief technology officer after Alex Pettit, who formerly held the position, returned to Oregon state government for a role in digital transformation.

With Coursera’s network of university and industry leaders and Udemy’s network of subject-matter experts, the two online learning platforms will create one larger company focused on in-demand skills in fields like AI.

At a Georgia Technology Authority roundtable, Google and state tech leaders explored how AI is transforming the search function, why clicks aren’t everything anymore and what that means for government.

The United States Tech Force is being led by the U.S. Office of Personnel Management to recruit and train technologists for service across multiple federal agencies. It is structured as a two-year program.

The 20th annual top 10 list of state CIO priorities from the National Association of State Chief Information Officers reflects a pivotal shift in how leaders are preparing for the next era of gov tech.

The Marin County Digital Accelerator takes an agile approach to gov tech, moving fast to get work done. A recent project found a “single source of truth” to modernize planning and permitting.

The chair of the City Council introduced a measure last month that would mandate using online software to enable better visibility into city and county budgets and finances. The bill passed its first of three Council readings.

State CIO Bryanna Pardoe was previously the inaugural director of the state’s digital experience office. That work is shaping her approach to leading state IT and driving human-centered design.

The County Council signed off on $34 million in contracts to update the enterprise resource planning system, which manages a variety of processes. A councilman wondered if it might streamline other county functions.