Digital Services
Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.
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A survey on resident experience by the National Association of State Technology Directors shows states are making strong progress in advancing public-facing platforms, but momentum on incorporating user feedback is slower. -
Officials, who recently increased their cyber insurance coverage, have refused to pay a ransom. They are working to fully replace all network infrastructure, including desktops, laptops, servers and storage.
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In working with Kyndryl to replace its mainframe with the company’s MAX platform, the Virginia Department of Motor Vehicles looks to give visitors more options and have staff handle complex tasks.
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The county’s Office of Child Support Services has released tools designed to make it more accessible and easier for parents to use, and to get resources out faster. These include a new live chat and electronic signature.
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SponsoredGovernments around the world — including the U.S., UK and Australia — are increasingly recognizing the transformative power of artificial intelligence and machine learning (ML) in public service delivery. According to a new white paper from Granicus, a leading global provider of customer experience technologies and services for government, AI/ML can revolutionize how public services are delivered, enabling intuitive, accessible and tailored interactions without the need for citizens to navigate complex bureaucratic structures.
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The state Office of Enterprise Technology Services has developed myHawaii, a secure site through which residents can access dozens of agencies and services by signing in just once.
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The Hamilton County-Chattanooga Apprenticeship Hub seeks an employer with whom to commence a federally approved, artificial intelligence-guided apprenticeship program. It will offer AI to help apprentices identify jobs.
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Plus, New Jersey has launched a new grant program, a small California city has begun building its fiber network, a new report assesses federal broadband data gaps that could impact reaching universal connectivity, and more.
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The city is readying DallasNow, a comprehensive planning, permitting and land management system intended to enhance efficiency, transparency and customer service in one of the nation’s most populous municipalities.
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A new system, powered by LexisNexis, lets Oklahoma City residents report nonemergency crimes to police online. More than 400 have logged reports since the platform made its debut April 1.
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The National Association of State Chief Information Officers announced the winners of its Technology Champion and Decade of Leadership awards Wednesday during its 2025 Midyear Conference in Philadelphia.
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Georgia launched "GAP" scores for state websites, publicly ranking quality, accessibility and SEO. Chief Digital Officer Nikhil Deshpande shared at NASCIO how the transparency fuels agency competition, boosting digital services for citizens.
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Salt Lake City and Minneapolis are saving yearly staff hours and simplifying processes with an artificial intelligence-powered cloud-based work management tool. It’s helping reshape two familiar areas of municipal need.
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Despite a shift in the definition of the term “smart city” in recent years, the effort to make cities smarter continues, and it has evolved to include new technologies — and even tech-agnostic approaches.
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Municipal law enforcement has begun the physical device reprogramming process that will ultimately take its police scanner traffic off the air. A privacy advocate noted the need for greater transparency into government work.
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New York City’s new pilot program, Neighborhood Tech Help, will deliver access to in-person technical support for affordable housing developments and community centers, to expand digital literacy.
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The city has rolled out a new 311 app and request platform that enhances how residents request and track help in real time. Its features include being able to show a location by dropping a pin.
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Gov. Greg Abbott has approved establishing the Texas Regulatory Efficiency Office, with a projected budget of $22.8 million. It joins the legislative Delivery of Government Efficiency Committee, created earlier this year.
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Plus, Idaho will soon end its digital navigator helpline, an Illinois county is distributing software licenses for digital skills training, Cleveland State University supports digital skills and more.
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Officials in the city of about 129,000 residents are probing a server outage detected Friday. They’re working with cybersecurity experts and have disconnected “affected and critical assets to secure our systems.”
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Officials at the Florida city have elevated its chief digital officer to acting chief information officer. Tamecka McKay, the now-former CIO and director of the IT Services Department, has stepped down.
