Digital Services
Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.
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State CIO Bryanna Pardoe was previously the inaugural director of the state’s digital experience office. That work is shaping her approach to leading state IT and driving human-centered design. -
The County Council signed off on $34 million in contracts to update the enterprise resource planning system, which manages a variety of processes. A councilman wondered if it might streamline other county functions.
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Holly Drake, the state chief information security officer, will join the University of Central Florida as its CISO. She was recognized for her work this fall by the National Association of State Chief Information Officers.
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The city’s existing system is legacy, and its bench of staff who can handle support is thin. City Council members awarded a three-year contract for new software, after the city received four such proposals.
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The app, from a company founded by a former Norfolk, Va., City Council member, lets drivers know about delays in the Hampton Roads region. Forty solar-powered sensors enable updates in real time.
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Dent, who served as the chief information security officer of the state’s most populous county for more than two decades, is stepping down as of Friday. A new CISO has taken over cybersecurity efforts.
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A new multi-agency effort is intended to bring AI tools to residents, to simplify access to benefits, reduce child poverty and improve housing access. The endeavor will let staffers embed AI in daily workflows.
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Staff from the Southern California city, from Fairfield, Calif., and South Bend, Ind., examined the reasons why technology projects were unsuccessful at the recent GovAI Coalition Summit.
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A new report examines state work on AI and highlights actions government leaders can take to help drive AI adoption, from equipping the workforce to fostering research in support of the technology’s use.
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Boston’s new 311 system replaces one that could no longer deliver on the city’s needs. The no-code platform leverages AI to help officials be more efficient and agile as these needs evolve.
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The county, which is home to Chicago, has partnered with AidKit to issue $1,000 cash grants to homeowners there who are facing sharp property tax increases.
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AI technology is quickly placing itself at the center of digital government tools. But the goals in using it remain the same: improving efficiency, saving money and achieving better outcomes for residents.
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Four of the eight gubernatorial appointees head up technology at a variety of offices and departments. They will join other public- and private-sector execs in offering guidance on adopting AI.
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RapidSOS, backed by Black Rock, acquired the Canadian company as gov tech suppliers race to sell the last tools for emergency calls and responses. It follows a larger Axon acquisition announced last week.
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Demonstrating equity, transparency and accountability can guide AI in delivering value, Jaime Wascalus, CIO for Saint Paul, Minn., said Thursday during the second annual GovAI Coalition Summit.
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State, local and federal elected leaders examined the landscape around AI technology and policymaking Wednesday at the second annual GovAI Coalition Summit in San Jose. An industrial revolution, one said, is near.
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San Jose Mayor Matt Mahan opened the second annual GovAI Coalition Summit by announcing a new public-private partnership initiative to bring artificial intelligence education to any resident who wants it.
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Chief Data Officer Jason Lally, who had been in state service for a total of about four years, announced he has departed from the role. Gov. Gavin Newsom had appointed him to the position in June 2024.
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The AI Readiness Project is an endeavor intended to help states, territories, and tribal governments build their capacity to use AI responsibly through convenings, knowledge sharing and pilots.
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An additional layer of tech is helping the state’s Employment Development Department, targeted by fraudsters during the COVID-19 pandemic, smooth out identity verification and make defenses harder to penetrate.
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The Wicomico County Sheriff's Office is using a new AI program to transcribe audio from body-worn cameras so that deputies don’t have to type it from scratch. Critics worry nuances could get lost in translation.
