On the new public web portal, MyBradenton 311, residents can now submit service requests that include photos and locations.
The platform then automatically alerts the appropriate city staff to deal with the problem, expediting the completion process, according to city spokesperson Tiffany Shadik.
MyBradenton 311 will also provide a central information hub where residents can see public advisories such as road closures, view city news, discover local events and find key city contacts.
A mobile app version of MyBradenton 311 will be available soon, city officials say.
Bradenton mayor explains MyBradenton 311
Bradenton Mayor Gene Brown said the new platform will help speed up the operations and make local improvements easier for city staff.
“I think the previous system was good in getting stuff out there, and it was good for us to follow through with it, but… sometimes, it would have a little bit of miss here and there,” Brown said.
“311 will actually be a little bit easier to track. It’ll also be easier for our council, our staff, to track if something’s in their ward,” Brown continued.
With MyBradenton 311, Brown says residents can expect increased transparency while city staff follow through on resident requests.
“(It) holds not only our staff accountable, but it holds everything going on accountable,” Brown said.
Brown said the new platform will also allow residents to see the progress on improvements and repairs, including those with extended time frames.
“Some things take a little longer to fix… but at least you’ll know what’s happening, and you’ll feel like something’s being done,” Brown said.
The mayor said the city hopes to make the mobile app version available within a few weeks.
‘Smarter maintenance’: Platform tracks infrastructure issues
When new service requests are submitted, the platform automatically identifies the infrastructure involved, such as roads, sewers or public parks, and alerts the appropriate department, according to city officials.
In addition to speeding up the reporting and repair process, Shadik said it will lead to “smarter maintenance” over time.
“This helps staff see patterns, track when something was last addressed, and plan ahead, rather than only responding to one issue at a time,” Shadik said. “It supports smarter maintenance and more efficient use of public resources.”
How MyBradenton 311 can help in emergencies
Brown said that the new tool will be increasingly helpful following natural disasters or other city-wide emergencies, including hurricanes.
“One of the things we saw, two years ago now… with the hurricanes that came through, anytime we can get more public information out there, the better,” Brown said. “The more they can get it to us, the better we are.”
“If something’s broken, right after the hurricane… if that stuff gets in the system, they can get it to us quicker,” Brown added.
How to sign up for MyBradenton 311
MyBradenton 311 is powered by Tyler Technologies, a software company. When a user signs up for the platform, they must create an account with Tyler Technologies by registering an email address and creating a password.
Users can also register by linking an existing Google, Apple, Microsoft or social media account.
Once the MyBradenton 311 platform opens, users should click the “Sign-In/Register” button and enter their name, email address and password. After this, one should check their email for verification and further instructions.
Once the email is verified, the resident can start submitting and tracking public works and utility requests.
How to submit a service request
Each request needs to be submitted separately and must include a name and email address. This information will only be used by the city staff and is not publicly shared, according to the MyBradenton 311 website.
Residents will receive an email when their request is submitted and when it has been completed or closed.
If a resident wants to be contacted in another way, the city asks them to add an alternate contact method in the description field of the request.
Requests cannot include videos, as only photo files are supported.
This app should not be used to report emergencies. The city says residents should continue to call 911 “for urgent issues that require immediate attention or police response.”
© 2026 The Bradenton Herald (Bradenton, Fla.). Distributed by Tribune Content Agency, LLC.
