Officials had hoped to have Internet service restored by Thursday, but offered no explanation why that did not happen. Tuesday’s regular City Council meeting, which is usually live streamed, was canceled and rescheduled as an in-person meeting on Thursday.
Mayor Kevin Scarpati and other officials have been tight-lipped over the investigation, only saying they are cooperating with outside agencies and the information technology department is working around the clock to identify which parts of the network were impacted.
The outage has affected every city department. In addition to City Hall, the Senior Center, the Meriden Public Library, the Health and Human Services Department are working manually. But the public is unlikely to feel any significant disruptions, officials said.
Dispatch, police and fire services remain responsive to public emergencies. Police reports, however, must be completed manually, Scarpati said, and the police records division is currently offline.
“We’re not able to conduct business in a regular way,” Scarpati said during an interview Thursday. “Staff is here to answer any questions. But if you’re here to pay your taxes, you have to wait. I understand people are frustrated. But I think at the end of the day, they understand this is an abnormal situation.”
Phones at City Hall are working, and officials ask that anyone with a scheduled appointment call ahead to verify. Snow plowing, water and sewer services and trash collection will continue, officials said.
But “printing is not something we have access to,” Scarpati said. “It’s been a challenge.”
A similar interruption occurred in New Britain last month that impacted that city’s Internet service and phones for several days. New Britain city officials confirmed it was a ransomware attack.
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