Digital Services
Online utility payments, tax remittance, business licenses, digital forms and e-signatures — state and local governments are moving more and more paper-based services to the Internet. Includes coverage of agencies modernizing and digitizing processes such as pet registration, permitting, motor vehicle registration and more.
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The state’s Department of Economic Security is on a journey to modernize the ways in which it provides human services. Now, officials are looking to integrate AI to help staff more efficiently serve clients. -
A new report finds labor still accounts for a large portion of the cost of deploying the necessary infrastructure. But advocates say technology is worth it, given the resiliency and future-proofing it offers.
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The AI Learning and Innovation Hub empowers responsible public-sector experimentation and development of AI technology, using an open source model to support broader applications of tools that emerge.
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Holly Drake, the state chief information security officer, will join the University of Central Florida as its CISO. She was recognized for her work this fall by the National Association of State Chief Information Officers.
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Daniel Rister, a 26-year veteran of Cumberland County government, has been named its permanent chief innovation and technology services director after serving on an interim basis for about four months.
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City Council members got an online tour of the new public-facing webpage, created as a reliable way to disseminate public safety information, earlier this week. It’s the latest update to an existing system.
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The U.S. Digital Response, a civic tech organization, has announced the recipients of its 2025 Digital Service Champions Awards, which honor state and local government modernization efforts.
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The Honolulu Department of Planning and Permitting has temporarily shuttered its building permit counter to resolve a backlog. Other services remain open. A “first look” at new AI software is imminent.
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Some 10,000 public parking spaces in Boston are now under new management, as the city has deployed a new solution to aid it in bolstering compliance, collecting payments and monitoring other parking functions.
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The $11.5 million allotment for the Commonwealth Office of Digital Experience is intended to support single sign-on access, website upgrades and broader modernization across agencies.
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The new plan from the Tennessee AI Advisory Council lays out four strategic pillars of focus — on pilots, infrastructure, workforce development and governance — to modernize services and strengthen the economy.
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CodeRed, the borough’s emergency alert platform, was targeted, officials said. Some stored user contact information could be leaked, including names, addresses, emails and system passwords.
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The Southern California city recently wrapped a series of workshops designed to teach residents digital skills. The initiative educated participants on how to use AI and how the city is using it.
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The Washington Department of Fish and Wildlife’s new digital application, MyWDFW, will support license purchases. It’s coming around the time of the new license year, which starts April 1, 2026.
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The state’s acting CIO Bryanna Pardoe helmed its digital experience office until October. She has since been selected to lead technology efforts and serve as deputy secretary for information technology.
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Tai Phan, who became Oklahoma’s chief technology officer in March, will now lead the state's efforts to expand responsible AI adoption and support agency innovation.
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Residents can add state driver’s licenses and IDs to their Apple Wallets, the secretary of state said Tuesday, enabling their use at select airports, restaurants and bars. An expansion to Android users is next.
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By-mail options for voters in the state’s most populous city include casting ballots electronically, which has been offered since 2018. A more recent “secure document portal” further empowers residents.
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Georgetown University’s Beeck Center for Social Impact + Innovation has created a national map that highlights how governments are building capacity for 21st-century service delivery. Progress varies widely.
