Digital Services

New research from Georgetown’s Beeck Center for Social Impact + Innovation reveals how states are navigating technology, governance and operations to improve access to public benefits like SNAP and Medicaid.

Funding from the federal State and Local Cybersecurity Grant Program will support the delivery of multifactor authentication hard tokens to 161 local governments in New York state.

The deal will bring together AI-powered transcription technology with a suite of court solutions from Tyler Technologies, one of the largest gov tech providers in the market, matching data to case files in near real time.

A new report by the National Association of State Chief Information Officers offers assistance to the public sector around complying with federal digital accessibility requirements.

Gov. Mikie Sherrill has appointed Kevin Dehmer, the now-former state education commissioner, as the state’s new chief technology officer. Longtime CTO Chris Rein’s last day was Friday.

The state’s Department of Economic Security is on a journey to modernize the ways in which it provides human services. Now, officials are looking to integrate AI to help staff more efficiently serve clients.

A new report finds labor still accounts for a large portion of the cost of deploying the necessary infrastructure. But advocates say technology is worth it, given the resiliency and future-proofing it offers.

The AI Learning and Innovation Hub empowers responsible public-sector experimentation and development of AI technology, using an open source model to support broader applications of tools that emerge.

Kyle Guerrant takes over for Michelle Lange, who is set to step down to take a job in the private sector. The state CIO departed in December for a technology role at Michigan State University.

The major initiative, a modernization of the state’s financial management system known as One Washington, is years in the making and projected to launch in 2027. The work has engaged more than 40 state agencies.

The local government’s Board of Supervisors voted unanimously to appropriate the funds for a “comprehensive technology infrastructure remediation project.” It comes in response to a critical IT outage last summer.

Hassan Janjua will join the city in February as its inaugural CIO, following an “organizational realignment.” Its technology department was previously helmed by the director of IT.

Plus, federal legislation supporting rural Internet access gets introduced, Utah’s legislature will consider a law establishing digital literacy education, Texas is investing millions in broadband expansion, and more.

Ensuring a smooth transition, the comptroller told a state Senate committee, is “absolutely of the utmost importance” to efficient revenue collection funding state operations.

The new plan reflects a move from piloting emerging technology to operationalizing AI. The department has done more than a dozen AI projects and is actively developing upwards of 20 others.

The City Council approved giving OnLight Aurora, set up to manage the city’s fiber network, $80,000 via either a loan or grant. A key issue, an alderman said, is getting the organization back on track.

The state has been trying to revamp a pair of aging IT systems for some time, with one being related to worker's compensation and the other being the state’s financial systems.

Plus, New York has reopened applications for grants through its ConnectALL program, New Mexico celebrated progress on connectivity expansion, fiber networks continue expanding to new locations, and more.