Government Experience

Jobs and Hope West Virginia, a state program created to respond to the substance use disorder crisis, uses technology to support residents in their paths to recovery, sustainable employment and re-entering society.

State and local government agencies’ efforts to streamline service delivery for residents risk being held back by outdated case management processes. Low-code technology may be the answer.

As AI evolves, government must do so as well to effectively leverage the technology for improved service delivery, attendees said at the yearly Digital Benefits Conference. Accurate data is essential to make AI-powered systems work as designed for government.

State officials have plucked Gene Meltser from the private sector to serve as state chief information security officer. The C-suite arrival will leverage his cybersecurity experience to mitigate risk for the government and its constituents.

The nonprofit is expanding its state tax filing tool, which is integrated with the IRS’ current Direct File program, to Maryland and North Carolina in 2025. The move is estimated to reach more than 700,000 residents.

From expanding the role of state CIOs to building federal partnerships, Robinson shares his insights on how NASCIO has shaped the future of public-sector IT over the past two decades.

Louisiana government is now able to accept payments in cryptocurrency, state Treasurer John Fleming has announced, noting that people will be able to make payments from secure crypto wallets.

The eighth annual Government Experience Awards celebrates jurisdictions that have raised the bar in technology to heighten the way they deliver essential services to residents with a focus on ease and efficiency.

The agency has reopened phone lines on Mondays and said it has made headway on matters that have held up jobless claims and paid leave benefits. The department went live earlier this year with a new $106 million computer system.

The New York State Forum has established a new AI-focused workgroup to provide resources and understanding on AI use. It will be led by the state’s Director of Data and AI Governance Gail Galusha.

Partnering is a critical piece of the California city’s strategy for digital transformation, informing its approach to digital equity and civic technology projects. A new digital inclusion plan builds on this approach.

The Safe and Secure Innovation for Frontier Artificial Intelligence Models Act, sets strict requirements for developing large AI models. But such action could hamstring the U.S. and fail to protect against advanced foreign AI.

A guide from the Data Foundation is intended to be a comprehensive resource for policymakers, with guidance to support improved data governance amid the rise of artificial intelligence technology.

Four technology companies are part of the city’s initiative, which is aimed at growing its tech industry and making strides in smart city and digital government work. A Living Lab facility is in the works.

Loo, who has more than 30 years’ experience in public-sector IT, previously led implementation of a shared portal infrastructure program for the county. He was appointed acting CIO in 2021 after the departure of CIO Bill Kehoe.

Madhu Gottumukkala, who recently came on board as South Dakota’s chief technology officer, has now been named state CIO and commissioner of the state Bureau of Information and Telecommunications. His first day is Monday.

Outgoing South Dakota CIO Jeff Clines prioritized process improvement and user experience during his four years as technology leader. Now, he will leverage what he learned in his new role as Wyoming CIO.

Cities around the nation are taking on projects to gather and analyze vast amounts of digital data points related to curb usage. This can enable new forms of delivery and dynamic parking prices.