Government Experience

The General Services Administration wants to sign up more state and local agencies to its authentication program, used to access benefits, transit discounts and more. New pricing could help with that effort.

The chief judge for the Cobb Judicial Circuit, in Cobb County, has extended an emergency order on improving the filing and accessibility of paperwork. It follows an unsuccessful attempt to transfer the court’s online filing service to a new provider.

States are investing in ways to incorporate the end user's experience into digital services, looking at how people truly use platforms and how to improve them. Some say it’s what government should have been doing all along.

Visitors to Virginia’s Natural Bridge State Park who are blind or visually impaired can now use RightHear technology to navigate the park’s natural wonders. Travelers can use it, too, to translate information in 26 languages.

Falls Church, Va., near the nation’s capital, is beginning the first phase of a smart city initiative to modernize traffic signals into one coordinated network. Other project phases include adaptive street lighting.

Jeffery Marino, director of California’s Office of Data and Innovation, reminded attendees at last week’s Government Innovation Summit that they make the rules on implementing technology.

More than 500 applications of AI are in use across Texas agencies, a state representative said, but individual rights remain paramount. Efficiency must not come at the expense of privacy, panelists said.

Iowa Child Care Connect, a new website unveiled by state Gov. Kim Reynolds, comes out of a recommendation from a task force she created to look into improving the access to and affordability of child care.

Policies governing artificial intelligence must be broad, yet deep enough to guide years of use cases, officials said at last week’s Los Angeles Digital Government Summit.

IT officials in Massachusetts and Nevada discussed their plans to do more with data, filling leadership roles, building integrated data systems and enhancing security. Work is already underway.

The division, which debuted in January, works to provide more accessible, user-friendly and cost-effective digital services. Its new leadership team will bring a variety of essential skills in-house.

A new business intelligence dashboard at Hartsfield-Jackson Atlanta International Airport that aggregates 11 critical areas of operations data has increased problem-solving. Deemed a success, it will be expanded.

Californians will soon be able to store their mobile driver’s license (mDL) or state ID in their Apple Wallet or Google Wallet, on their mobile device. More than 500,000 residents have obtained mDLs in an ongoing pilot.

Officials in Ottawa County are beefing up their elections results web page before the Nov. 5 general election, after a large number of visitors sent it offline for more than an hour during the Aug. 6 primary.

Computerized in-vehicle systems for police are still not up, and residents are unable to pay utility bills online. The cybersecurity breach, detected Aug. 4, shuttered City Hall for nearly a week.

A new survey from the National Association of State Technology Directors shows how 42 states are using artificial intelligence, how they plan to use it and what may inhibit progress.

Pinole, Calif., in the Bay Area, is using digital technology from eTRAKiT and Symbium to make permitting and approval faster and easier on home improvement jobs and rooftop solar installations.

A retest Tuesday of Laramie County machines used to count absentee and recount ballots wrapped with no errors. A lawsuit from the Wyoming Republican Party was among the factors leading to the new test.