Government Experience

Eric Schmidt’s philanthropic organization has launched a program meant to spark innovation for access to benefits for low-income residents. Funding, technical help and partnerships are all part of the effort.

In the sixth annual Government Experience Awards, winning jurisdictions made it easier than ever for constituents to access services online in ways that are streamlined, intuitive and accessible for all.

The gov tech accelerator's new 12-startup cohort spans a wide range of work in transportation, civic engagement, benefits management, diversity initiatives and more. The companies will work with CivStart for two years.

A week after taking over as chief technology officer for the Georgia Technology Authority, Dmitry Kagansky shared his vision for the agency and how he hopes to optimize state IT across the board.

City health and emergency workers in Allentown, Pa., are seeing the positive impact of the video remote interpreting technology as part of a pilot program to improve health-care accessibility.

Bay Area tech officials shared their insights about the changes and challenges facing government IT shops caused by the COVID-19 pandemic. The need to engage with those they serve emerged as a common thread.

A new report explores insights from respondents about the strengths and opportunities for improvement with digital services in the public sector, and finds that better online experiences create more trust in government.

The city of Danbury, Conn., has contracted the firm CivicPlus to make a more accessible city website for the community. The city hopes the new website will be more transparent with important information.

In designing digital products for constituents — like websites and mobile apps — government agencies should consider implementing plain language to increase accessibility and improve the overall user experience.

When Santa Monica CIO Joseph Cevetello started with the city in 2016, many of the services offered to residents happened on paper. Now, the city is moving more of its services online, cutting staff time and expense.

The Maryland Judiciary’s E-rent Pilot Program in Baltimore County enables landlords to electronically file failure-to-pay-rent complaints. This pilot is the latest step in Maryland's court digitization efforts.

The company, now about nine years old, received more than $100 million just a few years ago, and has been signing large state and local contracts rapidly. Now it's got another $90 million to support its expansion.

The newly announced Equity Through Data and Privacy Program in San Jose, Calif., will use government data and analytics to better serve residents through an equity-based, accountability-driven approach.

Two recent department website redesigns — the San Diego Police Department and Homelessness Strategies and Solutions Department — were aimed at improving the user experience and access to critical service information.

Mayor Ras J. Baraka has announced the launch of a website meant to help residents locate affordable housing options. The tool is part of the administration’s long-term goals related to equity in the city.

The city of Paterson, N.J., has partnered with Quickbase to expand a technology solution that will help those suffering with opioid addiction get access to medication-assisted treatment when and where they need it.

The city of Terrell Hills, Texas, has a new smartphone app that allows residents to find information about city services while also serving as an alert system for emergency events and other important service changes.

The firm is the latest gov tech company to take backing from a private equity company in a move it described as recapitalization. SDL leaders said they expect to grow the company in coming years.