Government Experience

The Indiana Office of Technology is offering a variety of services to help localities modernize and secure their web services, bridging a skills and resource gap that often hampers such efforts at the local level.

As cybersecurity continues to concern state governments, many have turned to task forces to address issues such as ransomware, phishing and other threats. But what have they accomplished so far?

A new online portal for would-be business owners in the state foreshadows other digital tools in the works to ease permitting, licensing and similar tasks. Nearly 1,000 entrepreneurs have used the software in New Jersey.

At Digital.gov’s 2022 Government UX Summit, experts shared ways that digital services can be better designed to improve the user experience for users with cognitive impairments and those with low literacy.

Nationwide, organizations are grappling with drastic changes to the workforce. But some are taking this as an opportunity to bring people from historically underrepresented backgrounds into the tech sector.

Through a project launched during a recent SAS Hackathon, Milwaukee County, Wis., is looking to AI to examine and improve ordinances and policies related to foreclosure that may inadvertently promote racial inequities.

Long gone are the early days of digital government services, which often came with a “more is more” approach to graphic design. Mobile-first now means rethinking — and simplifying — public-sector websites.

Since 2002, the district and a well-known software development company have worked together to create an online document repository. Now, their focus has shifted toward digitizing forms and giving field crews modern tools.

The Connecticut DMV already launched a streamlined appointment system to manage the effects of the pandemic, but now officials have designs on completely overhauling the agency’s customer-facing website.

The new mobile ticketing platform used by the Greater Cleveland Regional Transit Authority is also operational on popular national transportation apps like Uber, Moovit and the Transit app.

During a session at the 2022 Code for America Summit, experts explored how government agencies can do a better job of centering accessibility during procurement processes and how to overcome obstacles.

The deal — taking place at a busy time for M&A in gov tech — comes as more agencies are turning to virtual and digital tools for public meetings and archiving. Rock Solid announced the acquisition amid a rebranding.

The California Department of Public Health recently developed a chatbot to help answer questions and combat misinformation related to COVID-19 vaccinations. What’s more is that the resource was designed with equity in mind.

The acquisition, financed by the private equity firm that owns CivicPlus, will add three pieces of software revolving around compliance in the government interaction space to a rapidly diversifying technology portfolio.

Four states have committed to partner with Code for America’s recently launched Safety Net Innovation Lab in the first of three cohorts to help transform how such services are delivered to the public.

The newly introduced smartphone app will allow residents to share tips about crimes in the area. The release is part of a partnership between the Rockingham Police Department and other regional law enforcement groups.

During a virtual summit this week, California technology leaders discussed how they think about the process of innovating digital services in state government — from concept modeling and gathering support to execution.

In creating or improving digital assets like websites, government entities often talk about the importance of “user-centered design.” But what does that really mean, and what does it look like in action?