Government Experience

The state has been fast-tracking the permitting process at the governor’s direction, following an executive order. Now, officials are leveraging these improvements to invite business growth.

Holly Hartell, who was most recently the assistant CIO for strategic initiatives, is the county’s new permanent CIO. She has served as acting director of the Department of Technology Services since January.

The city of nearly 300,000 is looking to hire a chief information officer. The person chosen will be charged with leading IT strategy, overseeing more than 60 staff, and advancing cloud, AI and data initiatives.

They join 15 municipalities from around the world, chosen to join the organization’s 10-month City Data Alliance program to strengthen digital infrastructure, help steer AI implementation and boost collaboration.

A report from CivicPlus reveals residents’ opinions on local governments. Expectations for municipalities’ digital experiences are high, but satisfaction rates remain low — which accessibility could improve.

The Department of Corrections’ new solution, with AI, is an intuitive chat assistant. It is helping staff boost productivity and safety, advising on issues including recidivism and correcting metadata.

A recent AI listening session in Washington, D.C., revealed a common trend in public sentiment around AI: The technology should be used to ease the experience of accessing digital government services.

Mohammed Al Rawi, CIO for the county’s Office of the Public Defender, guided it through a significant tech refresh in a tenure of more than six years. His next private-sector role reflects his work in local government.

The city is looking at using drones to learn more about how and to what extent people use parking spaces downtown. The analysis is also aimed at inventorying parking in the area before larger builds increase demand.

State and college technology leaders examined how to use artificial intelligence most effectively at the recent Texas Digital Government Summit in Austin. Off the shelf, one said, may not always be the best solution.

Created by Georgetown University’s Beeck Center for Social Impact + Innovation, the Digital Government Hub’s latest feature tracks the connections between public-sector organizations and how they deliver services.

Cities across the U.S. are implementing AI technology solutions to improve operations. Although their approaches are unique, they share a focus on prioritizing AI to improve sustainability in local government.

The Delaware technology office created an Enterprise Policy on Generative Artificial Intelligence, to serve as guidelines and policy for staff who may use GenAI tools. It got a warm reception from state AI commissioners.

The work, to be led by CHAMP, will add automation, fraud prevention tools, and make service to customers faster. The Office of Motor Vehicles' 50-year-old mainframe was replaced earlier this year, easing online access.

The California Council on Science and Technology has launched an educational initiative for elected officials and state legislative staff. It is intended to provide support for navigating the rapidly evolving AI landscape.

The Delaware AI Commission signed off on a plan to develop a technology sandbox, where new agentic AI technologies and regulations can be explored. The first sector officials are interested in examining is corporate governance.

As the newly appointed CSO, Stephanie Hedgepeth will work to connect AI, cloud, and strategy to help steer Mississippi’s modernization efforts. Officials announced the state’s AI Innovation Hub earlier this year.

The executive order directs the Government Operations Agency to work with two state departments in areas including enhancing customer experience. The council, the California Breakthrough Project, had its first meeting in June.