Tech veteran George Khalil discusses using technology to bridge gaps and move the agency forward as he takes over the helm of technology and innovation in the city.
Riverside, Calif., recently announced the appointment of George Khalil as its new chief innovation officer. Khalil was formerly the city’s chief information security officer, a position he held for three years.
Khalil started work as the city’s innovation executive on Aug. 27, taking over from Lea Deesing, who was promoted to Riverside’s assistant city manager earlier this year. Khalil’s career in technology spans more than two decades, and includes stints in both the public and private sectors, where he has worked on everything from critical IT infrastructure to cybersecurity.
“I’ve been in technology for more than 20 years, starting from dot-coms and startups, to health care, and then I moved into municipalities, law enforcement and local government,” Khalil said. “One thing I really like from the private sector and startups is trying to find the challenge within technology.”
Khalil worked with many startups in the late ’90s that grew into much larger companies. Something he remembers strongly is that the concepts behind these companies generally had to do with setting out to solve a specific problem. For example, he worked at Sun Microsystems, where he had a role called a technology evangelist, and was primarily responsible for technology adoption.
“Technology alone doesn’t really work very well without being in touch with what the business and the organization are trying to accomplish,” Khalil said. “I really learned that early in my career — innovation doesn’t occur if technology is not aligned with what the organization is trying to accomplish.”
This principle translates well to local government where it has become important to have a technology advocate who can speak strongly for the overall organization’s goals and objectives. That, Khalil said, is one of his primary objectives as Riverside’s CIO: to be both an advocate for technology and for the business of the organization.
In terms of the jurisdiction’s top priorities, Khalil pointed to empowering users and the community. Riverside recently launched a new innovation division, which ties into his belief in technology serving as a bridge. That new innovation division has subject matter experts from various departments, such as community economic development, finance or internal audits. They’re also trying to incorporate community members into ongoing work to support the use of data and evidence to better manage city problems.
“We’re trying to view technology as a way to empower people to provide access to data,” Khalil said, “and to help them solve problems by leveraging expertise from different people, because as a team we’re all a lot stronger.”
This translates to some ongoing tangible efforts, including the use of data to leverage internal resources in a way that results in providing better outreach and assistance to the city’s homeless population.