San Jose CIO Rob Lloyd Builds Ranks with Two New Deputies

The city of San Jose has hired two new technology executives to serve as deputies to Chief Information Officer Rob Lloyd.

Eddie Kim, a tech veteran who has worked for the city for 15 years, is the new deputy chief information officer (DCIO) for the IT Infrastructure + Operations Division (ITD). Kim joined the city in 2009 to design and secure San Jose’s data network, and since that first endeavor, he held a series of increasingly responsible positions as the city’s IT operations grew. He served as enterprise technology manager, a role that had him leading the city’s telecommunications infrastructure as well as the city’s early work in cybersecurity. In that role, he also oversaw management of the city’s data center. Kim also worked on adapting the city’s data, voice and video communications services to facilitate a mobile municipal workforce.

“Of special note,” Lloyd told Techwire in an email, Kim “has held a leadership role in implementation and maintenance of the city’s Digital Inclusion Networks that provide Internet access to 150,000+ traditionally ‘digitally excluded’ residents.

"This has been critical in the COVID-19 pandemic,” Lloyd wrote.

Lloyd said Kim is leading the IT Infrastructure + Operations Division in support of the city road map and IT work plan goals, spanning functions including help desk, endpoints, servers/storage/virtualization, and telecommunications service.

“He is committed to working across city departments, vendors and public-private partnerships to deliver on ITD’s mission,” Lloyd wrote. “He’s taking over for Amanda Le, who retired after over 20 years with the city.”
Before joining the city of San Jose in 2009, Kim was with Nortel, working as a support engineer and then as resident support engineer. He is a graduate of the University of Washington, with a bachelor’s degree in English, and is a resident of Los Altos. Previously, Kim also worked for a year as a teacher of English to Uzbekistanis.

The other newly named DCIO is Ying Chan, who will oversee the city’s Business Solutions section. Chan has more than three decades of experience in the public and private sectors, most recently having served for two years as the chief of IT operations and deputy director for Communications and Technology Management (CTM) for the city of Austin, Texas. Before his role with Austin, he worked for the Texas state government, serving in management roles with two state agencies before being named chief of IT operations for the Texas Health and Human Services Commission.

Before joining the public sector, Chan worked in the private sector, with affiliations including Fairchild Semiconductor, Maxim Integrated, Freescale Semiconductor and PROMIS Systems Corp.

“Ying has also served as a board member for the Center for Technology, a national technology leadership group focused on sharing practices that advance public-sector uses of technology,” Lloyd wrote. “Ying is now leading the city’s Business Solutions Division, which supports departments as they deliver on city road map goals and transform city services with a focus on equity outcomes.”

The Business Solutions portfolio is a large one, with about 300 business systems, according to Lloyd.

“The division deploys and sustains the technology tools and data that enable our city teams to be more responsive, effective, engaged and efficient,” Lloyd said.

This article was originally published by Techwire, Government Technology's sister publication.