IE 11 Not Supported

For optimal browsing, we recommend Chrome, Firefox or Safari browsers.

San Jose CIO Rob Lloyd Builds Ranks with Two New Deputies

Both Eddie Kim and Ying Chan have decades of experience in both the public and private sectors. The appointments fill out Lloyd’s executive IT team within the the city of San Jose, Calif.

San Jose, Calif., City Hall
Shutterstock/Sundry Photography
The city of San Jose has hired two new technology executives to serve as deputies to Chief Information Officer Rob Lloyd.

Eddie Kim .jpg
Eddie Kim
Eddie Kim, a tech veteran who has worked for the city for 15 years, is the new deputy chief information officer (DCIO) for the IT Infrastructure + Operations Division (ITD). Kim joined the city in 2009 to design and secure San Jose’s data network, and since that first endeavor, he held a series of increasingly responsible positions as the city’s IT operations grew. He served as enterprise technology manager, a role that had him leading the city’s telecommunications infrastructure as well as the city’s early work in cybersecurity. In that role, he also oversaw management of the city’s data center. Kim also worked on adapting the city’s data, voice and video communications services to facilitate a mobile municipal workforce.

“Of special note,” Lloyd told Techwire in an email, Kim “has held a leadership role in implementation and maintenance of the city’s Digital Inclusion Networks that provide Internet access to 150,000+ traditionally ‘digitally excluded’ residents.

"This has been critical in the COVID-19 pandemic,” Lloyd wrote.

Lloyd said Kim is leading the IT Infrastructure + Operations Division in support of the city road map and IT work plan goals, spanning functions including help desk, endpoints, servers/storage/virtualization, and telecommunications service.

“He is committed to working across city departments, vendors and public-private partnerships to deliver on ITD’s mission,” Lloyd wrote. “He’s taking over for Amanda Le, who retired after over 20 years with the city.”
Ying Chan
Before joining the city of San Jose in 2009, Kim was with Nortel, working as a support engineer and then as resident support engineer. He is a graduate of the University of Washington, with a bachelor’s degree in English, and is a resident of Los Altos. Previously, Kim also worked for a year as a teacher of English to Uzbekistanis.

The other newly named DCIO is Ying Chan, who will oversee the city’s Business Solutions section. Chan has more than three decades of experience in the public and private sectors, most recently having served for two years as the chief of IT operations and deputy director for Communications and Technology Management (CTM) for the city of Austin, Texas. Before his role with Austin, he worked for the Texas state government, serving in management roles with two state agencies before being named chief of IT operations for the Texas Health and Human Services Commission.

Before joining the public sector, Chan worked in the private sector, with affiliations including Fairchild Semiconductor, Maxim Integrated, Freescale Semiconductor and PROMIS Systems Corp.

“Ying has also served as a board member for the Center for Technology, a national technology leadership group focused on sharing practices that advance public-sector uses of technology,” Lloyd wrote. “Ying is now leading the city’s Business Solutions Division, which supports departments as they deliver on city road map goals and transform city services with a focus on equity outcomes.”

The Business Solutions portfolio is a large one, with about 300 business systems, according to Lloyd.

“The division deploys and sustains the technology tools and data that enable our city teams to be more responsive, effective, engaged and efficient,” Lloyd said.

This article was originally published by Techwire, Government Technology's sister publication.
Dennis Noone is the managing editor of Techwire.
Special Projects
Sponsored Articles
  • How the State of Washington teamed with Deloitte to move to a Red Hat footprint within 100 days.
  • The State of Michigan’s Department of Technology, Management, and Budget (DTMB) reduced its application delivery times to get digital services to citizens faster.

  • Sponsored
    Like many governments worldwide, the City and County of Denver, Colorado, had to act quickly to respond to the COVID-19 pandemic. To support more than 15,000 employees working from home, the government sought to adapt its new collaboration tool, Microsoft Teams. By automating provisioning and scaling tasks with Red Hat Ansible Automation Platform, an agentless, human-readable automation tool, Denver supported 514% growth in Teams use and quickly launched a virtual emergency operations center (EOC) for government leaders to respond to the pandemic.
  • Sponsored
    Microsoft Teams quickly became the business application of choice as state and local governments raced to equip remote teams and maintain business continuity during the COVID-19 lockdown. But in the rush to deploy Teams, many organizations overlook, ignore or fail to anticipate some of the administrative hurdles to successful adoption. As more organizations have matured their use of Teams, a set of lessons learned has emerged to help agencies ensure a successful Teams rollout – or correct course on existing implementations.