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Editor's Choice Article

SOA Reduces Risk and Cost in Shared Services Projects

- May 7, 2008

Time and time again, we hear that technology silos are bad news. The notion of 15 public agencies each building an infrastructure to run its own applications conjures images of wasted space, money, manpower and time.

For many, the solution for this kind of redundancy is to share. "Shared services" has emerged as a popular buzzword. But what people mean by that term - exactly what's being shared and how - depends on whom you ask.

It may mean a service that a central group provides to the whole enterprise; managing human resources or accounts payable for an entire state government is one example. "In the context of a lot of the public sector, it's oftentimes things like network communications, IT infrastructure and data centers - so you see all those data center consolidation exercises," said Paul Wheaton, senior vice president and chief strategy officer of Five9 Technologies, a Chicago-based IT management consulting firm that has helped several state governments with consolidations.Continue Article...

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