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Utah IT Agency Prioritizes Communication, Transparency with Internal Customers

CIO Mike Hussey explains how being transparent helps IT meet state agencies' expectations.

Utah CIO Mike Hussey
Utah CIO Mike Hussey
Frequently cited for leadership in many aspects of enterprise IT, the state of Utah now offers real-time visibility into its IT projects via a metrics dashboard. As of June 2016, 220 active projects were listed, 210 of which were meeting schedule and budget targets. This accountability is a part of the commitment the Department of Technology Services makes to its internal customers — the agencies it serves.

Here, Utah CIO Mike Hussey talks about the importance of being transparent about all aspects of delivery throughout the life of a project. 
 

Noelle Knell is the executive editor for e.Republic, responsible for setting the overall direction for e.Republic’s editorial platforms, including Government Technology, Governing, Industry Insider, Emergency Management and the Center for Digital Education. She has been with e.Republic since 2011, and has decades of writing, editing and leadership experience. A California native, Noelle has worked in both state and local government, and is a graduate of the University of California, Davis, with majors in political science and American history.