The COVID-19 pandemic caused a massive move to telework for government workers and opened up new avenues for hackers to infiltrate systems — and it’s a situation that’s lasting longer than anyone expected.
In the fourth annual Government Experience Awards, winning jurisdictions proved that in the face of COVID-19, it’s more important than ever to bring vital services to communities with innovative digital tools.
‘Double-burdened counties’ have both poor health outcomes and low broadband penetration, making connectivity a priority. High-speed Internet creates access to telehealth services for preventive and critical care.
Patch management is a cornerstone to information security in today's highly digitized environment. So, why is it still such a vulnerability, and how are some IT organizations approaching the issue systematically?
As they grapple with security and data access, Utah, Michigan, Pennsylvania and Indiana explain how they are leveraging identity and access management to achieve their single sign-on goals for both staff and citizens.
Partnerships with nonprofits and foundations drive city innovation.
We talked to three leading startups about getting started, gaining ground and going forward in gov tech.
From hurricanes to wildfires, emergency events are getting more destructive and more deadly. States, counties and cities are finding ways to reach a mobile population where they are with the vital information they need.
State contracts are undergoing big changes as agile development takes root.
As outside forces reshape how IT interacts with government agencies, the role of CIO must evolve. But how?
An in-depth look at five interactive websites that offer fresh views of data.
As the number of state and local CDOs grows, a newly released white paper identifies some common best practices for the position.
Douglas County, Colo., is working to find better ways of sharing data both with the public and between government offices.
Four state CIOs who came to their positions after careers in other fields and one longtime state IT executive reflect on how their experiences informed their priorities, decision-making and relationship building.
By July 2017 the project will connect the state’s 274 school districts and 600,000 students to the all-fiber Arkansas Public School Computer Network.
A new study finds that there's a significant need in the market for website redesign and a set of tools to make those websites more mobile-first, user-centered and services-oriented.
It often takes a data breach for lawmakers to pass significant legislation around cybersecurity.
Legislators who take the time to study cybersecurity issues and ask tough questions of CIOs and CISOs are still the exception rather than the rule. But that may be changing.
States and localities have their work cut out for them when it comes to modernizing their portals.
While FirstNet gets $7 billion, next-gen 911 gets $150 million from the feds.
As the open data publishing market heats up, all levels of government have more partners to choose from.
Led by Wyoming, states are ready to pioneer MMIS as a service.
This network in the Pacific Northwest not only links data for police officers in the field, it also provides a common platform for jails, computer-aided dispatch centers and district attorneys’ offices.
Is security the next as-a-service offering you’ll be sending to the cloud?
In January, the Portland Water Bureau in Oregon flipped the on switch for the first project in the U.S. to produce energy from in-pipe hydropower in a municipal water pipeline.
Examples across the spectrum prove that leading-edge technology is spilling into the public sector today.
Emergency management agencies are beginning to work on how to incorporate social media into operations to improve situational awareness for responders
Five public CIOs who have made significant career changes talk about how they made the transition and use their previous experience in their current role.
Lately, the term “shadow IT” has grown to include the unsanctioned use of public cloud infrastructure for collaboration or file sharing, and some IT officials are looking to bring that use into the light.
Most state governments continue to have trouble with the implementation of Medicaid Management Information Systems, but some are starting to take different approaches.
How does a new CIO gain credibility in the statehouse?
CIO Chris Estes addresses some of the weaknesses highlighted in a recent state auditor’s report that found 74 percent of IT projects were being delivered a year late and over budget.
Better health IT integration, and rapid access to clinical and lab data are critical for evaluating persons under investigation during an outbreak.
Taha Kass-Hout, chief health informatics officer for the U.S. Food and Drug Administration, talks about the creation of openFDA.
Health IT firms are urging Congress and federal agencies to clarify and simplify several aspects of regulation, and to more frequently update their guidance.
Agile development -- where software projects are broken into short sprints -- isn't as easy to implement in government as one might expect. Here are the key impediments and how CIOs are working to overcome them.
The best-performing tech incubators collect client outcome data more often and for longer periods of time than their peers, while most high-achieving incubators are nonprofit models, and public-sector support contributes to program success.
Security leaders sound off: The CSO role may look different in every organization, but in an increasingly connected and open society, it's a critical one.
If cities don’t take charge of their own fate for high-speed Internet, they could be waiting years to get fiber infrastructure in their community.
More governments are doing big data analytics, high-performance computing, collaborative applications and disaster recovery in the cloud.
Health Datapalooza panelists describe work-arounds they have developed to get the granular, neighborhood-level data they need.
Increasingly CIOs and budget directors are finding that they need to be on the same wavelength to make the case for IT investments.
An explanation of what next-generation 911 is, implementation challenges and how soon it will become a reality.
Analytics and data sharing help spot areas with high rates of emergency room use and hospital re-admissions.
Multi-agency collaborative efforts key to attaining benefits of ACA, say officials speaking at the State Healthcare IT Connect Summit.
States have lots of questions about FirstNet; here’s why CIOs are key to making it work.
The technology is fostering innovation from the space station to elementary schools, but its impact is still a great unknown.
We ask customers what they think of government-to-government shared services.
A new breed of information security firms helps defeat targeted attacks.
When the concept first started taking hold in 2008, the focus was on education reform and sustainability. But once the recession hit, that focus changed to how to deal with budget cutting, economic development and job creation.
President Obama’s re-election clarifies the future of health IT, the Affordable Care Act and other key initiatives.
The national public safety broadband network board must hit the ground running to deal with funding, governance, partnerships and broadband projects already in progress.
Federal deadlines mean that states need to be working toward building statewide HIEs.
Since its inception 20 years ago, few organizations can match NIC’s influence on state government portals.
Offering more shared services, IT departments work on building their brand and targeting new customers.
The Great Recession forces government IT leaders to take another look at shared services and contracting.
Revenue agency CIOs tackle integration and data analytics, with mobility and social media on the horizon.
Revenue agency CIOs tackle integration and data analytics, with mobility and social media on the horizon.
Local leaders attempt to opt out of controversial DHS Secure Communities program -- but it's unclear whether they can.
After several years of virtualizing servers, CIOs look toward the next step: eliminating redundant software applications.
States consider strategies for replacing or upgrading Medicaid systems.
Finding staff to analyze business processes and apply IT solutions can be difficult.
Federal reform means state CIOs must consider replacing legacy Medicaid systems and building health information exchanges.
IT leaders learn to better track usage and look beyond the upfront costs of new software.
State and local officials explore more streamlined, customizable enterprise resource planning solutions.
States and localities are modify contracting terms to encourage more competition on large technology projects.
Change-agent CIOs see their job duties expand and broaden as governments cope with budget pressures by consolidating departments and leveraging CIOs' project management experience.
As was the case in Tempe, Ariz., not all CIOs are seeing their roles increase.
Smartphones and laptops increase management issues for public-sector CIOs.
Economic stimulus funding for health IT means CIOs have a role in fixing the U.S. health-care system.
Federal grants will benefit public safety but come with limits in some cases.
Georgia CIO Patrick Moore and chief operating officer Jim Lientz explain why the state outsourced its information technology infrastructure.
Ontario County, N.Y., Virginia, use technology to increase economic development.
Quake would be unlike anything the state has experienced.
Few government CIOs view economic development as one of their jobs. But that attitude is beginning to change.
Virginia's Aneesh Chopra plays active role in bringing investment to his state.
ShakeOut prepares residents for biggest quake in 100 years.
Security and privacy concerns slow adoption of cloud computing despite potential cost savings.
Change to FEMA Public Assistance Grants may shift more disaster costs to states.
Government's budget crisis gives CIOs chance to bring efficiency.
U.S. Department of Defense Deputy CIO David Wennergren works on strategic issues across all military branches.
Public CIOs analyze the benefits and risks of cloud computing.
Riverside, Calif., CIO Steve Reneker works to bring economic development, wireless broadband to city.
Chicago CIO Hardik Bhatt helps deal with digital divide, improving online transactions for citizens.
Colorado CIO Michael Locatis helps consolidate state IT operations.
IP-based networks help call centers move beyond voice communications.
Despite the challenges of working in the public sector, a new generation of CIOs is making itsmark with change and creativity.
Web-based trip-planning tool uses Microsoft Earth and other advanced tools.
From consolidation to outsourcing, government CIOs accomplish more with less.
New strategies synchronize technology and agency missions.
Full-scale exercises are expensive and time-consuming, while simulation allows for exercising a mass casualty event at less cost and with more flexibility.
CIOs turn to server virtualization for more space in the server room.
But environmental issues still get low priority unless political leaders are vocal proponents of change.
Statewide automated child welfare information system is designed to remedy shortcomings of old technology.
One federal agency CIO plans to study IT performance the way baseball general managers scrutinize hits and errors.
Unacceptable response to a Valentine's Day snowstorm in Pennsylvania prompts an emergency management investigation.
Tech-based collaboration is taking off in the public sector, but CIOs say it's mostly been a bottoms-up trend.
"Corporate financial software is a square peg rammed into the round hole of higher education."
Talk about open source in government has been muted for some time, but that might be because it's happening under the radar.
The public sector is practically in a league of its own when it comes to data integration.
Desperate times led the CIO of the Oregon Department of Human Services to use open source software.
States create online registries to help the public identify methamphetamine labs and users.
Hurricane Katrina spurs cooperation to build a prototype regional health information exchange in Louisiana.
One Maryland county gets a charge out of reverse auctions.
Louisiana officials hope supercomputing center becomes economic development magnet.
Will geospatial Web applications change the way local governments present information to the public?
Like many counties nationwide, Allen County, Ind., is coping with a legislative mandate to remove Social Security numbers from public records.