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Noelle Knell

Noelle Knell

Editor

Noelle Knell has been the editor of Government Technology magazine for e.Republic since 2015. She has more than two decades of writing and editing experience, covering public projects, transportation, business and technology. A California native, she has worked in both state and local government, and is a graduate of the University of California, Davis, with majors in political science and American history. She can be reached via email and on Twitter.

Deputy Chief Information Officer Neal Underwood of Louisiana has his staff focused on being ready for catastrophic infrastructure failure so if the worst ever happens, they can rebound quickly.
Minnesota’s new Office of Transformation uses a modernization playbook to update not only the kinds of technology state agencies are using, but how they’re being implemented with stakeholders and citizens.
The state’s “data center 2.0” project is aimed at upgrading infrastructure to make it more secure and resilient. It will also provide a critical foundation for future plans to take advantage of cloud technologies.
Delaware CIO Jason Clarke explains that the challenge of having done so much high-quality tech work for state agencies early in the COVID-19 pandemic is continuing to meet those expectations with the same staff.
Bijay Kumar, Rhode Island’s chief information officer, is looking beyond technology needs related to the pandemic. He’s focused on reducing technical debt and ensuring the long-term stability of state IT.
Now a responsive web app, Texas by Texas will soon be available to download in app stores, featuring a single login to access a variety of government services. And CIO Amanda Crawford says there’s more to come.
Technology leaders from Connecticut, Minnesota and Vermont shared their approaches to digital service delivery and developing those services “in a way that brings people in.”
Veteran public chief information officer Bill Kehoe wants to grow and streamline the citizen experience to match what they get in the private sector while also trying to get everyone connected.
At this week’s NASCIO conference in Seattle, Ohio Chief Information Officer Katrina Flory talked about an unexpected effect of the pandemic on IT staff, and how her state is preparing for future staffing needs.
Research finds that the pandemic drastically changed how governments are thinking about AI, and Nevada CIO Alan Cunningham discusses how tools like AI will ultimately make it easier to interact with the state.
Indiana Chief Information Officer Tracy Barnes discusses how the need to deliver quickly in response to COVID-19 has elevated the role of state IT, bringing them into conversations earlier on and throughout the process.
As NASCIO convened in person in Seattle for the first time in two years, Acting Secretary and CIO for the Illinois Department of Innovation and Technology Jennifer Ricker discusses efforts to streamline access to internal and external state systems.
Minnesota CISO Rohit Tandon explains that as cybersecurity threats grow, so does the need for staff to protect the state, and in a world of remote work, competition for skilled talent is fiercer than ever.
What if paying a ransom was illegal? While opinions vary widely, some policymakers believe preventing ransomware victims from making payments would remove the incentive for the crime in the first place.
Public-sector IT budgets are facing unique, though not insurmountable constraints in the wake of COVID-19. CIOs consider the pros and cons of monetary flush times, and how to build a better future.
As governments navigate the return to in-person work — or not — leaders must make deliberate efforts to make sure staff feel engaged and valued regardless of where they’re working from.
Now that the dust is settling after the rush to pivot to remote work for as many public-sector staff as possible, tech leaders look at what a hybrid workforce future may hold for state and local government.

Jason Clarke, chief information officer of Delaware since November 2020, explains the pandemic’s impact on state jobs, what employees’ work will look like going forward and where Delaware stands on broadband.
NASCIO Midyear wraps up with a look at the new reality of part remote, part in-person work, as well as an exploration of the massive gains in digital service delivery during the pandemic.
Technology leaders in California, Colorado and Minnesota convened at NASCIO to offer best practices on bridging connectivity and digital literacy gaps in their states.
At the virtual convening of the National Association of State Chief Information Officers this week, sessions looked ahead to improving how states will continue to serve agencies and citizens in a post-pandemic world.
This group of innovative and visionary IT professionals marks the 20th year of GovTech’s Top 25 awards, who in a most unconventional year continued the critical work of making government better.
Former Director, Department of Homeland Security's Cybersecurity and Infrastructure Agency
Government is tasked with the hefty responsibility of doing the people’s business, but what happens when people can’t access services or online systems fail?
Six years of tracking the growing gov tech market have proven that not only is it a viable space for innovation and investment, but that companies built to serve government have become essential.
While the year that was 2020 immediately conjures words like “challenge,” “hardship” and “crisis,” there are lessons to be gleaned that offer important perspective as we approach the New Year.
Jessica Tisch, commissioner of the New York City Department of Information Technology and Telecommunications, explains how she pivoted to address the pandemic while maintaining and modernizing the massive city’s systems.
The changes wrought by the pandemic have underscored the need for creative, flexible leaders who expect the same from their technology. So perhaps it isn’t surprising that as-a-service technologies have met this moment.
In the past year, a dozen new state chief information officers have taken up their roles, many amid the early throes of the COVID-19 pandemic. Here's what they're up to in the months ahead.