The city has decided to deploy enterprise community development, business management and environmental health software from Texas-based Tyler Technologies.
The move stands as one of the latest examples of how governments are turning to new digital tools to improve some of the most important day-to-day tasks handled by municipal and regional officials.
Albuquerque is a mix of old and new — it was founded as a Spanish colony more than 300 years ago. Its leaders have decided the city needs better tools to not only spark more collaboration with multiple sub-departments, but improve resident service, according to Robyn Rose, associate director of planning for the city.
“The Planning Department wanted a system that functioned well for the entire department, that allowed different divisions to easily share information, and that provided robust reporting features,” she told Government Technology. “The community expressed interest on an easy-to-use system that offered more easily accessible information.”
The new technology will, among other tasks, automate land-use entitlement, enforcement case management and permitting operations; offer online business license application and renewal, including payments; help manage health inspections and the city’s insect infestation and urban wildlife program and open up easier access to relevant reports for residents.
According to Rose, one of the main benefits of the new deployment is that it includes GIS technology via which officials can see planning records tied to specific parcels, making research “much easier” for not only city employees but residents.
“We know that our community is very interested in planning-related projects and the system offers the public a robust search and alert system,” Rose said.
She said the entire software implementation is scheduled to be finished in September 2024, after “robust testing and training” for employees and residents alike.
