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CentralSquare, First Due Join Forces for Firefighting Tech

The two gov tech companies said a new deal would help unify record management with other tasks for first responders. The move is among the latest evidence of the ongoing digital shift in public safety.

The front end of a firetruck parked outside.
CentralSquare Technologies has teamed with First Due on a drive to improve records management, incident planning and emergency response capabilities for public safety.

First Due sells end-to-end, cloud-based software for fire and emergency medical service agencies, according to a statement about the deal. CentralSquare sells a variety of software to local and state governments for tasks related to public safety, public administration and other areas.

The new deal, announced near the end of National EMS Week, aims “to provide public safety agencies a unified records management and emergency response solution,” according to the statement. “Fire and EMS agencies will improve pre-incident planning, fire prevention, NFIRS and ePCR reporting, asset and inventory management, personnel management, community engagement and more by using the joint software solution.”

The move comes amid a busy era for public safety technologies as state and local officials work to improve 911 location and dispatch services — including via federal grants — as well as other technology. Meanwhile, CentralSquare continues to expand its own footprint by offering new services. Among the most recent examples of that is its new U.S. digital property tax tool, designed to replace legacy systems with cloud-based software.

For its part, First Due has raised fresh capital as the company seeks to give firefighters more accurate intelligence about buildings and other response sites and situations, and generally improving the IT available to those first responders.

“Our partnership with First Due expands CentralSquare’s integrated fire and EMS solutions, improving day-to-day operations for agencies, saving valuable time and reducing risks for first responders and their communities,” said CentralSquare CEO Dave Zolet in the statement.

In touting the benefits of this new partnership, the companies pointed to a federal survey report that found over half of the public safety agencies in North America expressed the need for a single platform for firefighting.

“Agencies still use too many applications to run their core operations, leading to unnecessary cost, wasted time, and a lack of operational visibility,” said First Due CEO Andreas Huber in the statement. “Working closely with CentralSquare only compounds our vision, and we are thrilled to improve mission-critical software for our joint customers.”