Civic Innovation
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A new report finds digital service teams becoming essential to state and local governments refreshing services, managing tighter budgets, and keeping residents at the center of digital transformation. -
A new online document submission tool developed by county IT and social services staff lets residents securely apply and provide documentation for a range of programs including Medicaid and food services.
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Code for America is partnering with Anthropic on a new pilot intended to help staffers more efficiently administer public benefits by using an AI-powered tool to make policy information more accessible.
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In a new pilot, the city has restored the ability for residents to leave voicemail comments for members of five boards and commissions. Staffers are hoping to find AI-powered software to aid in transcription.
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The solution lets property owners track their deeds and mortgages online and notifies them of document changes. A fraud alert also informs registered notaries when their names and seals are recorded.
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The city will work with a technology company to identify roads and sidewalks that are unsafe or failing, and to boost accessibility. Its software will create a 3D map capable of spotting potholes.
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The new online platform brings together previously disparate center-based care resources in one searchable map. It features data on roughly 10,000 child-care providers. Filters include location and cost.
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The myAurora 311 Open Data Portal gives residents a detailed look at the city's non-emergency call traffic, service trends and response, and is part of a broader push to make city operations more transparent.
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Officials will refresh the site to eliminate customer issues including a delayed reflecting of precise balances. Changes to the village payment system are underway, and are in early stages.
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The AI Center for Civic and Social Good will let the public and the San Jose State University community learn about and work with AI technology through programming — at no cost to participants.
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Having realized efficiencies through their use of a technology project management platform, city officials are contemplating where else it might bring transparency, save time and accomplish routine tasks.
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Called Civiq, the platform assembles in one color-coded place voter registration info, past election results, campaign finance totals, census details and other public data sets related to elections.
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The City Council has approved three contracts to replace its veteran accounting, payroll and human resources management software. A consulting firm will help with oversight and advisory services.
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The Marin County Digital Accelerator takes an agile approach to gov tech, moving fast to get work done. A recent project found a “single source of truth” to modernize planning and permitting.
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The Bismarck Municipal Court system handled nearly 87,000 new cases from 2020-2024 and saw a 40 percent caseload increase in 2024. Officials are examining what systems might be upgraded to handle the additional burden.
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The County Council signed off on $34 million in contracts to update the enterprise resource planning system, which manages a variety of processes. A councilman wondered if it might streamline other county functions.
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City Council members got an online tour of the new public-facing webpage, created as a reliable way to disseminate public safety information, earlier this week. It’s the latest update to an existing system.
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The U.S. Digital Response, a civic tech organization, has announced the recipients of its 2025 Digital Service Champions Awards, which honor state and local government modernization efforts.
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A pact between the Southeastern Public Service Authority of Virginia and an AI-powered recycling company is expected to enable the technology to increase recycling and divert a significant amount of landfill waste.
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The $11.5 million allotment for the Commonwealth Office of Digital Experience is intended to support single sign-on access, website upgrades and broader modernization across agencies.
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The city’s existing system is legacy, and its bench of staff who can handle support is thin. City Council members awarded a three-year contract for new software, after the city received four such proposals.
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